If you don't ask, you don't get. There have been many occasions when I have asked if they would be willing to package it up and they've said yes, this "it doesn't have a hard case" stuff is bogus - if it's well packed then it won't be a problem. If it's well packed then that's what insurance is for.
Failing that, if they still insist on local collection you could always ask on here if someone could pick it up on your behalf. Many here would do that for a few beer tokens, I know I would (not that there's anything worth bothering with up here, apart from an ultra rare Guild B402-A )