mrtcat

Think an update is a bit overdue! After (I'm assuming) some intervention from Gareth the shop have been in touch several times. They have sent me some vouchers, a really nice fender custom shop tweed cable and some strings (the d'addarios that I like) by way of an apology and I completely accept this. They have been very apologetic and have also arranged for my amp (which has now been repaired) to be sent directly to me at the start of this coming week. I am absolutely fine with this and am grateful to all who were involved in rectifying the situation. I must stress that the guys at Korg / hartke were all brilliant at all stages of my communication with them and I would have absolutely no hesitation buying hartke again. The Kilo is a brilliant sounding amp and I'm excited to get it back. I had no idea that my original post would start such a prickly thread and had I thought it would I'd have kept the issue to myself which I don't think this right for such a great forum. I didn't make a major song and dance about the shop's name and if people missed it then I'm not really surprised. Thanks to all for your constructive advice and to those who got involved.

[quote name='Beedster' timestamp='1393455651' post='2380660'] Exactly mate, I'm really not sure why the OP felt he could name the manufacturer - who wasn't really at fault in either cause (amps do occasionally go wrong) or response (which was immediate) - whilst the retailer who both failed and lied gets away with it? Pretty poor attitude IMO. [/quote] Did I at any point level my complaint at hartke or Korg? No. I came here for advice not to name and shame anyone. If it makes you happy it was Dawson's and there was nothing to stop you messaging me for details. To question my attitude is pretty annoying as I've simply been after people's advice or experiences to help me resolve my problem.

I hope my posts have been clear on this. My issue is with being lied to by the retailer who clearly screwed up in not sending my head on to the distributors (Korg) who do the repairs. I don't actually feel too aggrieved by the not sending it on as this may have been a genuine mistake. My complaint is the diabolical communication followed by lies. Korg have been excellent as I only emailed them this morning and not only have they responded really quickly but I've also had a call from the engineer working on my amp. I think maybe my post title was wrong and I'll ammend it but I'm not going to name the retailer (who incidentally haven't replied to my complaint this morning yet even though both hartke and Korg have contacted me) as I need to have a workable relationship with them in order to achieve my aim - to have a fully functional hartke kilo on top of my cab. Also a little grumpy at having had to pay to courier head to retailer in nw only to find head is being repaired less than a mile from where I work lol!

Absolutely fuming now!!!! Having been away for a few days I emailed Korg direct today. They responded almost immediately to say the amp only arrived with them on 19th Feb which is the day after I managed to speak to someone at the retailer. It's clear that they didn't send it to Korg until after I spoke to them. That means it was sat with them for more than three weeks before passing it to Korg. They clearly were lying to me when I asked them for an update and they said Korg hadn't finished with it yet. I have the email from Korg (who appear much more switched on) stating amp was sent to them on 18th Feb and arrived on 19th. Time to confront retailer I think.

There's a nice blonde girl on YouTube who shows how to play it with dots and tab included. Should be easy to find.

[quote name='spinynorman' timestamp='1392746047' post='2372277'] I bought a Behringer feedback destroyer and it was hopeless. [/quote] Behringer DEQ2496 all the eq you'll ever need.

Good idea - I'm on it now.

Update. Finally managed to get the shop to chase Korg but all they can tell me is that it's not fixed yet and I should call back at the end of next week. By that time they'll have had the head for a month which personally I think is rubbish. I need my amp, I have weddings to play and although I have a backup it's nothing like the quality of what I need. Very disappointed that I've had to chase the shop so hard just to get a "call back in about 10 days". Very frustrated :-(

Don't sweat it. I underplayed enough for half the forum on Sat night.

Proffessionalism is giving the person paying the bill what they are paying for with the minimum of fuss. Whether you agree or not with the timings you do what you are asked to do. Seems very unfair to criticise this band without knowing what was actually asked of them. We regularly play timings that we don't think are best but if that's what's asked of us by the organisers then that's what we do with smiles on our faces and we make sure we entertain the crowd the best we possibly can.

Wow that's a diverse selection! The only way you'll get to know which is for you is to try them. I had a TC RH450 and it was immaculately made but for me it lacked low end weight. Personally if cash was no issue I'd be very keen to have a go on the Mesa Boogie but as I said before you need to try for yourself. Happy hunting! Great cab choice btw

I had one of those amps. Absolutely great all rounder and you'll not regret buying it. A tad heavy by today's standards but that never bothered me one ounce and I'd have another in a heartbeat. Enjoy.

Grumble grumble grumble. I bought a Hartke Kilo back in may last year. Since then it developed a fault with a hum which I discussed on here. The hum got progressively worse then started making popping sounds and then amp just stopped working altogether. I contacted seller (big online store) who agreed to take it back under warranty and send it to Korg (UK distributor) for repair. I sent it via DHL and it was signed for at retailers end on Jan 25th. I've since emailed for an update and had no reply. I've called and was told someone would call me back.........nothing. I've called again and had to leave voicemail asking for call back........nothing. I haven't even managed to get them to confirm they've received it. All I have is couriers details of it being signed for on Jan 25th. Any ideas what I should do next. My plan was just to call over and over but it's pretty poor show that I have to keep pushing just for an update.

Someone who can banter well with a crowd is a really valuable member of a band. If you can't be funny just try to balance humble with confident and be nice. If the whole band is funny and bounce well off each other then you're on a winner.Steel Panther are my favorites right now for this.

I have a busy work life and often work from my workshop at home on a weekend too. I gig 1-2 times a week but every penny I earn from it (after travel expenses) goes into our holiday fund pot and has therefore paid for some really great trips away with the wife including Maldives, USA, new Zealand and tons of snowboarding trips so she's really happy for me to gig. In fact if I have a gig free weekend she starts mentioning the next holiday planned to remind me I need to get out and earn for it lol.

[quote name='RhysP' timestamp='1392048184' post='2364007'] Sounds like his amp set-up isn't really suitable for the type of material you're playing for starters. [/quote] +1 For function stuff a nice 60w or less combo will give him ample volume. Decent pedals can also be a big step to level control. Our guitard uses a tc electronic g system and can do everything from funk and soul to metal on it and all without major volume fluctuations. As many have said record it and play it back.

thanks for your help guys it's much appreciated. Having now had time to think about it and having spoken to Andertons (retailer it came from) I think I'm going to send it back for repair under warranty. In the meantime I have a spare PA amp and will try to pick up a cheap di pedal like the one behringer do which is a poor mans sansamp. Should see me through and mean I have a backup plan for future if amp ever dies again. I'm gutted though as I have now lost my confidence in the Hartke head and I love the sounds it makes. Andertons BTW were very helpful.

Hi all, my hartke kilo has lost output power. Turned it on at rehearsal and nothing. There's input signal as the compressor light comes on if I play my bass firmly. It's less than a yr old and under warranty but I have a wedding gig on Saturday and so haven't time to send it off. Does anyone know a good amp tech in my area? I live just outside Towcester in Northants.

I'll play anything as long as the drummer is decent. Simple root parts tied in with a drummer that grooves will keep me happy all day long. The same parts with a crap drummer will drive me insane.

Did a bit of work a few weeks back with our singer who was complaining he couldn't hear himself well enough in his monitors. We have had to push his foh level quite hard to get him heard out front too in the past. After just a few minutes of explaining how mic's work it was clear that he had never been shown about mic technique. He would regularly sing into the mic from the side and too far from the mic itself. Long story short we now have lots more vol out front and he can hear himself better in monitors even tho we actually have turned his level down a touch. May not be relevant to you but its a good idea to check technique every now and then as it could save spending any more cash.

Only ever had good experiences with bass direct. It's got stuff that'll blow your mind and budget but I think it's definitely worth taking a look.