This rings a bell. I wanted to order a Stingray some time back in a colour and hardware combination that they didn’t have a build number for. They did the finish and all the other bits, just not all together. Oh, it had an SLO neck on it too, which they still did then. I did get a reply, very much in the ‘oh no, we don’t do that kind of thing’ tone. I pointed out that they would have everything they needed to put it together and I was prepared to wait and pay extra if required. The next reply may as well of been ‘off you f**k’.
So I did.