Kev Posted January 16 Posted January 16 (edited) 6 minutes ago, Ed_S said: I think that's the main win from all this - that you've got them to sort your issue out and also finally make it clear for future purchasers. I like BF as well (I have a Super 12, Midget, Two10 and 2x One10s) but you're right - stuff goes wrong and it's all about how it's sorted out. My S12 had a buzz/rattle on one of the speakers, and the Two10 had a chrome corner missing - both issues were remedied with no fuss. Unfortunately, my lasting experience of dealing with stuff going wrong wasn't as positive with my two cabs, a shame, as I've owned half a dozen in the past, but not likely again. Still, this is better, and I daresay this thread may also have assisted in the response. Edited January 16 by Kev Quote
Ed_S Posted January 16 Posted January 16 1 hour ago, Kev said: Unfortunately, my lasting experience of dealing with stuff going wrong wasn't as positive with my two cabs, a shame, as I've owned half a dozen in the past, but not likely again. Still, this is better, and I daresay this thread may also have assisted in the response. Yeah, that is a shame - sorry to hear they didn't get things sorted out to your satisfaction. That variability in experience is precisely why I shy away from giving any company too glowing a personal recommendation, though; I might consider that a company did alright by me, but in this case I was the one willing to accept a back-to-front cab as long as they confirmed that the ports (I know they aren't, but I forget the proper name..) firing in different directions was no sonic detriment, so maybe I'm a bad yard-stick to measure by. Thinking back, Alex's first reaction was along the lines of 'that actually looks pretty cool with the badges on either side', and I can see how some might not have been fully on-board with that as a customer service response. I'm used to my wonky stack now, and in fact when I put them in their road trunk for storage at the studio the fact that they can go in face-to-face to protect the grille cloth but still have the handles/feet facing the same way seems 'right' to me, so I'll mark myself out of any swapping and changing activities as there are many others like them.. but these ones are mine. 2 Quote
ossyrocks Posted January 16 Posted January 16 Isaac at Barefaced sent me a courier returns label yesterday, and the cab has been collected today by DPD. I have my fingers crossed for a swift turnaround, but I'll keep you posted. Rob Quote
Jack Posted January 16 Posted January 16 13 minutes ago, Ed_S said: Yeah, that is a shame - sorry to hear they didn't get things sorted out to your satisfaction. That variability in experience is precisely why I shy away from giving any company too glowing a personal recommendation, though; I might consider that a company did alright by me, but in this case I was the one willing to accept a back-to-front cab as long as they confirmed that the ports (I know they aren't, but I forget the proper name..) firing in different directions was no sonic detriment, so maybe I'm a bad yard-stick to measure by. Thinking back, Alex's first reaction was along the lines of 'that actually looks pretty cool with the badges on either side', and I can see how some might not have been fully on-board with that as a customer service response. I'm used to my wonky stack now, and in fact when I put them in their road trunk for storage at the studio the fact that they can go in face-to-face to protect the grille cloth but still have the handles/feet facing the same way seems 'right' to me, so I'll mark myself out of any swapping and changing activities as there are many others like them.. but these ones are mine. Is that two different types of Tolex as well? Quote
Stub Mandrel Posted January 16 Posted January 16 27 minutes ago, Ed_S said: Yeah, that is a shame - sorry to hear they didn't get things sorted out to your satisfaction. That variability in experience is precisely why I shy away from giving any company too glowing a personal recommendation, though; I might consider that a company did alright by me, but in this case I was the one willing to accept a back-to-front cab as long as they confirmed that the ports (I know they aren't, but I forget the proper name..) firing in different directions was no sonic detriment, so maybe I'm a bad yard-stick to measure by. Thinking back, Alex's first reaction was along the lines of 'that actually looks pretty cool with the badges on either side', and I can see how some might not have been fully on-board with that as a customer service response. I'm used to my wonky stack now, and in fact when I put them in their road trunk for storage at the studio the fact that they can go in face-to-face to protect the grille cloth but still have the handles/feet facing the same way seems 'right' to me, so I'll mark myself out of any swapping and changing activities as there are many others like them.. but these ones are mine. But... non matching leatherette! Quote
Merton Posted January 16 Posted January 16 27 minutes ago, Jack said: Is that two different types of Tolex as well? Yeah they changed the tolex after all those many peeling cabs! Quote
Kev Posted January 16 Posted January 16 4 minutes ago, Merton said: Yeah they changed the tolex after all those many peeling cabs! Odd that I was repeatedly told it was the glue 😉 Quote
Merton Posted January 16 Posted January 16 1 hour ago, Kev said: Odd that I was repeatedly told it was the glue 😉 IIRC it was a combination of both in the end! Quote
Ed_S Posted January 16 Posted January 16 2 hours ago, Jack said: Is that two different types of Tolex as well? 1 hour ago, Stub Mandrel said: But... non matching leatherette! Yeah, fortunately neither are peeling yet, and I think given the lack of any kind of heating, cooling or humidity control in the gear store where their trunk is parked, if it was going to happen I'd have maybe seen the signs by now. 1 Quote
shug Posted January 20 Posted January 20 (edited) Not sure I'd be that worried about the orientation but what's with the old style badging? Not that it isn't a cool logo, mind... EDIT: I've read the full article now. Didn't know they offered that service. I wonder if 'd be up for sending me a new logo. I've got one of each and wouldn't mind an matching... Edited January 20 by shug 1 Quote
ossyrocks Posted January 20 Posted January 20 4 hours ago, shug said: Not sure I'd be that worried about the orientation but what's with the old style badging? Not that it isn't a cool logo, mind... EDIT: I've read the full article now. Didn't know they offered that service. I wonder if 'd be up for sending me a new logo. I've got one of each and wouldn't mind an matching... Hi Shug, hope you're well. I had the older logo silver cloth cab already and just wanted another to match, which is a service they offer. The cab is back with them now and I'm waiting on the new one with the correct orientation (they will reuse the silver cloth front from the first cab). I know your 6x10 has the old logo. Is your 2x10 cloth grill? They could send you a new grill with an old logo on it I reckon, you just need to ask. Quote
ossyrocks Posted 1 hour ago Posted 1 hour ago Well, 2 weeks to the day since I returned the One10, a replacement was delivered this morning, and all is well with the world once more. Alex promised to turn it around quickly and he has, just in time for me to use the pair on gigs tonight and tomorrow. The initial mix up was unfortunate, but it's all been sorted out at no cost to me. Rob 6 Quote
Lozz196 Posted 1 hour ago Posted 1 hour ago That’s great news and a brilliant turnaround from Barefaced. 1 Quote
Reggaebass Posted 24 minutes ago Posted 24 minutes ago Nice one Rob, looks so much better matching Quote
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