Bass Bros

[Terry M.]

19 minutes ago, ambient said:

I have autism and prefer e-mail or text messaging to phone calls. 

 

I've been using Bass Direct since before Mark had a shop, and I've always received exemplary service from them.

 

I've been using Bass Bros for the last two years. Again, I've had nothing but exemplary service from them as well.

 

I think people should remember that both are small shops, staffed by knowledgeable, but small workforces. They don't have 24 hour call centres or customer service centres. They probably receive dozens of emails and telephone enquiries each day. As such, it's easy for them to miss one or think they've replied to an email when they haven't.

 

It's also a simple matter to follow your enquiry up with another email or a call if you don't get a reply.

 

We should be supporting these fantastic businesses, rather than criticising them over silly things.

 

Did I meet you in Bass Direct a couple of Saturdays back? In there with your lady? I was demoing a used Warwick Corvette 5 upstairs (now sold but not to me).