Thank you for your feedback Sean, we are sorry for some experiences you have had in the past.
We have been over stretched here for a long, long time now, but have just taken on another full-time member of staff, we have also just improved our warehousing and stock control systems.
This should take a lot of pressure from our colleagues which will give them more time and to deal with all situations in the best way possible.
We are also implementing an appointment based system, which will allow more one on one time with our customers, again allowing for a way better standard of service.
Apologies again, hopefully we can welcome you back as a customer someday
BD