The issue with the setup was sorted at the time, and we had good communication with the customer.
There is a link to the shipping information on our website, costs are hard to declare as it varies a lot for different territories.
We can all give good advice, and we all have our different ways of working, thats just human nature
We try to be as competitive as we can on our prices, we really do.
I think its worth mentioning again that we are just 3 people running a shop, including the social media, photography, videography, all communication etc, it is a very busy atmosphere, and we are actually debating whether to start opening the showroom with appointments to help with 1 on 1 customer service (which raises the level we can provide, especially when we are a 'man down').
Thank you again for your comments, they all help for us to grow and constant improve the shopping experience.