Insuring stuff to value is really expensive, and they find every excuse not to pay, they full on lost an amp months ago, fully insured and are still finding excuses to not pay out, including impounding and searching every other amp I send since they fit the description of a box with an amp in, this has caused several delays. I have a contracted guy who handles all the BS, so I just have to supply the pics, but chances are they'll pay out £100 for this, after denying they did the damage and it must have been sent like that, because the box wasn't pierced.