AJC08 Posted Thursday at 11:36 Posted Thursday at 11:36 Hi all Has anyone had any recent contact with the guys at East? I've tried to make contact several times recently to get a DJ retro and have had zero luck. Are they still going or stopped now? Any help would be seriously helpful. Many thanks Aj Quote
RSV60 Posted Thursday at 16:26 Posted Thursday at 16:26 Bought a J-Tone at the end of January this year. Swift and good order handling👌 1 Quote
Terry M. Posted Thursday at 16:37 Posted Thursday at 16:37 I'm still waiting for a response to an e-mail from the end of January this year so good question... 1 Quote
Treb Posted Thursday at 19:20 Posted Thursday at 19:20 I've found John East quite responsive to emails in the past. With regard to the DJ-Retro preamps, I've read that John East has difficulty obtaining the curved control plates from Lakland. That would explain the difficulty of buying one. It would be nice however if questions by email get answered... 1 Quote
Terry M. Posted Thursday at 19:26 Posted Thursday at 19:26 4 minutes ago, Treb said: I've found John East quite responsive to emails in the past. Same here. Had a very pleasant e-mail exchange with him about a year ago so it seems away from the norm there's been nothing since I last mentioned. 1 Quote
AJC08 Posted Friday at 07:03 Author Posted Friday at 07:03 I've even found his profile on here and dropped a message but nothing for weeks now. Anyone in the know or have any alternatives at all? Thanks for the replies so far though all Quote
snorkie635 Posted Friday at 07:29 Posted Friday at 07:29 25 minutes ago, AJC08 said: I've even found his profile on here and dropped a message but nothing for weeks now. Anyone in the know or have any alternatives at all? Thanks for the replies so far though all Overwater use his pre-amps a lot. Give them a shout? Quote
lemmywinks Posted Friday at 12:39 Posted Friday at 12:39 Messaged a while ago about when the preamp knobs would be back in stock, also put myself on the email waiting list. Heard nothing so ordered the Guyker clones off AliExpress. Emailed earlier this year about a UniPre 5 knob with the active/passive wired to an individual switch, again no response so made other arrangements. Quote
tauzero Posted Friday at 14:54 Posted Friday at 14:54 Alan Cringean uses his preamps - @skelf, do you happen to know if John East is OK? 1 Quote
Russ Posted Friday at 17:29 Posted Friday at 17:29 Hoping John is OK. I know he's had some health issues over the past couple of years but he's always bounced back. I did notice Maruszczyk have taken his preamps off their options list. 2 Quote
AJC08 Posted Friday at 21:22 Author Posted Friday at 21:22 Well crap, not looking good then! I hope all is ok on their end. Hopefully someone somewhere hears something soon! Quote
Geek99 Posted Friday at 22:21 Posted Friday at 22:21 I spoke to him a few times - he was super-helpful 1 Quote
Mike Brooks Posted 16 hours ago Posted 16 hours ago John is okay, just heard from him. He will post in here later. 5 3 Quote
John-E-Retro Posted 12 hours ago Posted 12 hours ago Hi BC-ers Firstly, Russ, thanks for your kind concern for my health. I'm glad to say that I'm very well and feeling good. Apologies for being elusive on the support side during recent months, but unfortunately, needs must, as outlined below. (I'll respond individually to those who still have outstanding enquiries) To explain briefly, what started out as a minor production blip with some custom parts further snowballed, compounding the issue to a level that required a good deal of hands-on work from me for several months to keep things rolling. Thankfully, we're through it all now, and our UK assembly supplier has bounced back. This period highlighted a weakness - support relying entirely on me. So, now there are 3 email support tiers: Info, Sales, and Technical, to facilitate sharing the load. 18 Quote
John-E-Retro Posted 11 hours ago Posted 11 hours ago On 05/06/2025 at 17:37, Terry M. said: I'm still waiting for a response to an e-mail from the end of January this year so good question... I just answered a question to a Terry M. I trust that was your email, Terry. 2 Quote
John-E-Retro Posted 10 hours ago Posted 10 hours ago On 06/06/2025 at 13:39, lemmywinks said: Messaged a while ago about when the preamp knobs would be back in stock, also put myself on the email waiting list. Heard nothing so ordered the Guyker clones off AliExpress. Emailed earlier this year about a UniPre 5 knob with the active/passive wired to an individual switch, again no response so made other arrangements. I trust the Guykers did the trick. (I bought some to check them out and found that mechanically they were fine, but finishes were very inconsistent.) Did you get a satisfactory outcome for active passive for your UNI 5K? Quote
Terry M. Posted 10 hours ago Posted 10 hours ago 33 minutes ago, John-E-Retro said: I just answered a question to a Terry M. I trust that was your email, Terry. Got it 👍 Thanks a lot John,yes it's me ☺️ Quote
Russ Posted 10 hours ago Posted 10 hours ago 1 hour ago, John-E-Retro said: Hi BC-ers Firstly, Russ, thanks for your kind concern for my health. I'm glad to say that I'm very well and feeling good. Apologies for being elusive on the support side during recent months, but unfortunately, needs must, as outlined below. (I'll respond individually to those who still have outstanding enquiries) To explain briefly, what started out as a minor production blip with some custom parts further snowballed, compounding the issue to a level that required a good deal of hands-on work from me for several months to keep things rolling. Thankfully, we're through it all now, and our UK assembly supplier has bounced back. This period highlighted a weakness - support relying entirely on me. So, now there are 3 email support tiers: Info, Sales, and Technical, to facilitate sharing the load. Glad to hear it, John. Going to drop you an email about possibly ordering a couple of custom preamps - ever done a 4-band (with low/high mids)? Quote
lemmywinks Posted 9 hours ago Posted 9 hours ago 1 hour ago, John-E-Retro said: I trust the Guykers did the trick. (I bought some to check them out and found that mechanically they were fine, but finishes were very inconsistent.) Did you get a satisfactory outcome for active passive for your UNI 5K? The Guykers are fine, just needed some to replace the plastic tat knobs on my Ibanez. RE The Uni Pre - I was looking to buy a new preamp for a bass with 6 existing holes (I have a 4k Uni pre in another bass and like it) but with the active/passive on a switch instead of push/pull. After gigging it a bit I quite like the stock Markbass preamp though so I'm just leaving it as it is at the moment. Quote
AJC08 Posted 4 hours ago Author Posted 4 hours ago 7 hours ago, John-E-Retro said: Hi BC-ers Firstly, Russ, thanks for your kind concern for my health. I'm glad to say that I'm very well and feeling good. Apologies for being elusive on the support side during recent months, but unfortunately, needs must, as outlined below. (I'll respond individually to those who still have outstanding enquiries) To explain briefly, what started out as a minor production blip with some custom parts further snowballed, compounding the issue to a level that required a good deal of hands-on work from me for several months to keep things rolling. Thankfully, we're through it all now, and our UK assembly supplier has bounced back. This period highlighted a weakness - support relying entirely on me. So, now there are 3 email support tiers: Info, Sales, and Technical, to facilitate sharing the load. Hiya John I'm glad to hear all is ok health wise and such and the business blip has been remedied! If you could get back to me about a DJ retro it would be highly appreciated 😊 Thanks! 😊 Quote
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