Waddo Soqable Posted October 2, 2023 Share Posted October 2, 2023 Just now, tauzero said: McDonalds customer service is very variable. https://www.bbc.co.uk/news/av/world-us-canada-66933961 Last time I went in macdonalds, circa 1990, I was probably just laughing at the absurd tabards and paper forage cap things they made them wear... Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted October 2, 2023 Share Posted October 2, 2023 1 hour ago, xgsjx said: That’s sad to hear. I know that in 2021 they filed for bankruptcy, but I thought they’d gotten sorted out as they then released Lumi & more recently the Rise2. Yeh, but it is like a different company now 1 Quote Link to comment Share on other sites More sharing options...
mrtcat Posted October 2, 2023 Share Posted October 2, 2023 (edited) John East is one of the nicest companies to deal with. John is a true gentleman and responds quickly to all enquiries and, as many of us know, his products are ace. I'm fortunate to live relatively close to his HQ and have popped in a couple of times over the years. He happily fitted my pre for me while I waited. My biggest service gripe is when I pop into music shops and the person serving me is so distracted that they barely look me in the eye and they make me feel like I'm just an inconvenience that they're only happy to serve because it will get rid of me quicker. Edited October 2, 2023 by mrtcat Quote Link to comment Share on other sites More sharing options...
stef030 Posted October 2, 2023 Share Posted October 2, 2023 Well after over fifty years of playing and gigging i am now going through a bit of a time of it my mark Alain Caron super combo develops a major issue during a gig its now been taken for repair ect its 14 months old so far the experience has been at best poor i have now had to get a 102 cab and head to continue to allow me to work will keep everyone posted to the outcome good or bad not happy absolutely not happy more could have been done Quote Link to comment Share on other sites More sharing options...
Greg Edwards69 Posted October 3, 2023 Share Posted October 3, 2023 13 hours ago, stef030 said: Well after over fifty years of playing and gigging i am now going through a bit of a time of it my mark Alain Caron super combo develops a major issue during a gig its now been taken for repair ect its 14 months old so far the experience has been at best poor i have now had to get a 102 cab and head to continue to allow me to work will keep everyone posted to the outcome good or bad not happy absolutely not happy more could have been done I ended up going to a local amp repairer (Electronic Music Services in Southend) when my old Mark Bass LMII developed a fault after a small drop. I had contacted Mark Bass first and their attitude was that it was a discontinued product so they wouldn't help and I should replace it with a new model. Even the local amp repairer had a job to source the parts needed. I get that it's not practical to hold a large inventory of spare parts for every model ever produced, but as markbass seems to discontinue products at a seemingly quicker rate than many of their rivals, I find it quite frustrating that Mark Bass advocates such a throwaway culture. The yellow company is not exactly "green". 1 Quote Link to comment Share on other sites More sharing options...
stef030 Posted October 3, 2023 Share Posted October 3, 2023 3 hours ago, Greg Edwards69 said: I ended up going to a local amp repairer (Electronic Music Services in Southend) when my old Mark Bass LMII developed a fault after a small drop. I had contacted Mark Bass first and their attitude was that it was a discontinued product so they wouldn't help and I should replace it with a new model. Even the local amp repairer had a job to source the parts needed. I get that it's not practical to hold a large inventory of spare parts for every model ever produced, but as markbass seems to discontinue products at a seemingly quicker rate than many of their rivals, I find it quite frustrating that Mark Bass advocates such a throwaway culture. The yellow company is not exactly "green". I suppose I am in the fortunate position that i would probably be refunded due to the age and warranty not just from mark but the seller so I wait with bated breath for the outcome 😵💫 Quote Link to comment Share on other sites More sharing options...
Owen Posted October 3, 2023 Share Posted October 3, 2023 I bought a new G&L bass from the USA. The truss rod snapped. I am not complaining about that. Things happen. I have just received a brand new neck from G&L in the US as a replacement. This is the customer service we like. 2 Quote Link to comment Share on other sites More sharing options...
mrtcat Posted October 3, 2023 Share Posted October 3, 2023 10 minutes ago, Owen said: I bought a new G&L bass from the USA. The truss rod snapped. I am not complaining about that. Things happen. I have just received a brand new neck from G&L in the US as a replacement. This is the customer service we like. That's proper customer service and really it should be the norm. Sadly it seems, more often than not, to be the exception. Quote Link to comment Share on other sites More sharing options...
Owen Posted October 3, 2023 Share Posted October 3, 2023 1 hour ago, mrtcat said: That's proper customer service and really it should be the norm. Sadly it seems, more often than not, to be the exception. A 10 year guarantee! Quote Link to comment Share on other sites More sharing options...
binky_bass Posted October 5, 2023 Share Posted October 5, 2023 Had some excellent service from one of our own recently - @Chienmortbb He made me a replacement cable for a Line6 G50 wireless system - I'd foolishly ordered a slightly incorrect spec, John was kind enough to re-make another cable in the correct spec and send it off to me. Top marks there for great customer service! Quote Link to comment Share on other sites More sharing options...
Chienmortbb Posted October 5, 2023 Share Posted October 5, 2023 On 03/10/2023 at 19:01, Owen said: I bought a new G&L bass from the USA. The truss rod snapped. I am not complaining about that. Things happen. I have just received a brand new neck from G&L in the US as a replacement. This is the customer service we like. I hae been thinking about a G&L for some time. You/they might have just made up my mind, Quote Link to comment Share on other sites More sharing options...
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