Laney- I needed a replacement speaker, my email was answered within the hour , replacement arrived the next day and cost me about a quarter of what I had expected to pay.
Line 6 - attempting or order a part for a pedal board for a customer at work. I call the service department several times, I eventually get through to a miserable disinterested man who tells me I have to fill in their on line request form. He sends me the form , most of which isn't relevant to this case, I fill it in as best I can and return it. A few days pass , I call again several times nobody answers, time passes, I wait...I tell the customer we are unable to get the part , time passes...two years in fact...maybe they aren't interested?