We have had some items disapear in the post one in the UK and one that was sent to Germany. The UK one is going through the claim process and we have been told that there is a backlog and it may take a few weeks. The parcel sent to Germany has not arrived but was only sent 2 weeks ago so may still arrive. Two things I have concluded from this are, 1. Don't deal with anyone outside the UK and 2. Get all post sent registered, I think it was 70p more.