Currently dealing with a mess that involves Parcelhero and Hermés.
I've had problems with Parcelhero in the past ( this is the last time I use them) but this recent incident was compounded firstly by a refusal to accept item at a Hermés drop-off point and then by incorrect data being inputted by Parcelhero.
Last week I arranged for a bass to be picked up and shipped to Europe. Chose the service on the Parcelhero site then went to the Hermés site where I noticed the option to drop off. No other action was deemed necessary as the shop would do the scanning, instead of the courier, so I grabbed the package and decided to drop it off one my way to work.
I get to the local agent (whom I've never used before) and he immediately shakes his head, saying he can't take it as the item is too big. I'm now on the very of freak-out as I need to get to my work. I decide not to risk the five minute journey back home and risk myself getting caught in building traffic so head for my work where I arrive slightly early and jump onto the Parcelhero site and rebook the collection for the next day.
Next day, I am advised by OH the Hermés courier has collected the bass......but was apparently expecting to pick up another item to ship to Europe. OH explains this to me when I get home and I am then alarmed to find that the Hermés courier neither signed the shipper's copy nor signed/dated/filled out her collection card! I then look at the Parcelhero website and the tracking shows the new collection request then an update that says 'collection no longer required'. They take ages to get back to me and ask for proof of collection. Of course, all I have is a blank card from Hermés! There is no evidence on the Hermés site of the bass being picked up by the courier.
Fortunately, the bass finally pops up on Hermés' site the next day. At least now I know where it is. But the Parcelhero site is still showing ''collection no longer required' and are still demanding proof that the shipment was picked up. I've sent them a link to the Hermés tracking page.
The last inputted data was yesterday; absolutely nothing today as of 19:00.
Really don't need this with £2k of kit on the road......