I had over 100 new kitchen tiles " go missing " from Ebay. I paid for the goods via PP. I was told by PP that they had proof of delivery from the courier. Trackable doesnt always mean a signature is required. The courier hits a few buttons on his courier pad to say the item has been delivered. Thats all PP / Ebay need.
After a few weeks of messing around with messaging ( had to do it on Facebook with My hermes ) who denied everything. They dont have a customer line anymore ( no surprise ) so FB is the only way. In the end, i found out the courier had delivered the tiles to the Chinese Takeaway 30 yards away, who in fact never received the goods.
I got so hacked off with the courier ( who probably stole them ) and the seller, who didnt give a hoot. and Ebay and PP who didnt a give a hoot either, so after about 7 weeks or so, i contacted my bank and got them to reverse the payment.
Suddenly, PP took notice ... i paid twice because he only sold in bundles, and i needed 2 bundles to complete the job, but for some reason, PP only reversed one of the payments, and that caused more mayhem.
But the bank of HSBC helped and i got all the money back, but only because i got my teeth sunk in like a Jack Russell with a rat.
Bar stewards, the lot of 'em.