Oh dear is all I can say about my limited experience of these people, ordered some Hipshot tuners, chrome, tuners arrived 3 chrome and 1 chrome and satin upon contacting Bass direct there first suggestion was to send back the incorrect one and they would send me the correct one, now call me old fashioned but I think they should have immediately offered to rectify there mistake rather then asked for a return of an incorrectly supplied item.I also have just purchased a 5 string set of la Bella flat's cost £55 upon receiving the strings, pack of 4 and 1 separate I started by fitting the B sting, then when I opened the 4 string pack I found that the B string had black silk and the strings in the pack had red silks, tuning pegs and bridge as you can imagine it looked really crap, after calling Bass direct I was told that nobody had ever complained about this before but I could send my email address I they could inform me when they had a matching string in stock and I could by that, won't be using them again