Thanks for all the feedback. All sorted now. Well, almost - issues with DPD not being able to leave a parcel (bass on Monday and gig bag today) with a neighbour (even though I've requested this on their app and by phone...but that's another story). I sent the photo of the damage and Andertons, to their credit, said it was damage and not intentional relicing. They also said the JMJ Roadworn bass is now a discontinued product so there is no option in ordering another one. (Have been out that long? Are the new range of Vintera Mustangs replacing this?) They have discounted the bass by £40 and sent the gig bag. Which I am happy with.