[quote name='wateroftyne' timestamp='1483823394' post='3210475']
I looked into this once. There was a lot of complicated form-filling and grey areas involved, so I decided against it.
I hope you can make sense of it....
[/quote]
Yup, indeed!
You need a Waybill Number from the original importing of the device to send the item back under a 'repair code' on the paperwork. When that has been done then the manufacturer needs the same information to send it back to you to ensure you don't pay twice. Of course the problem is always with getting the original details and then a courier who actually knows how to deal with the forms correctly. I had one enormous balls-up from one courier who I got so frustrated with, it was easier to cough up the extra. Never again!