[quote name='Jellyfish' timestamp='1366720844' post='2056358']
Unfortunately, because you bought from the shop in person, the doesn't have to accept the return as it is a non-faulty item.
You're right, from a customer service perspective it doesn't seem right, but it's allowed. The best thing to do would have been to ask them what their policy or terms and conditions were as they have to stick to them. If their terms and conditions are no refunds on non-faulty items then so be it. But I can see that it was easy to get caught out, really unfortunate.
The only thing you can really do is be as nice as possible (as I'm sure you have been already) and give them a ring or perhaps visit them and hope that they offer to take it back as a good will gesture.
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JellyFish - I think I've seen elsewhere on here you work in a Music Shop.
What is your opinion of if the shop is able then to sell the bass as new (again) if it was returned?