After sending Alex an epic e-mail describing the sort of sound / cab I was looking for I ordered my early Xmas present 2 weeks ago, a Barefaced Big Twin T
Had it delivered today by FedEx....wooohooooo! Like a 10 year old I couldnt wait to open my new prezzy......oooh me likey! Nice finish, great fittings, sexy black grill, cracked casing.....uh?......eh?,,,,,what?......noooooooo! Holding back the tears I realised that the corner of the cab had been damaged in shipping Ah well, these things happen, nothing that cant be solved. So....I dropped Alex a message letting him know of the problem.
Cab delivered by FedEx and signed for : 11:22 am
Opened packaging : 11:26 am
Notified Alex : 11:33 am
Alex replied with solution : 11:35 am
Response time to customer : 2 mins.....[b]yes thats right... 2 MINS!! Priceless [/b]
After many years of getting used to half hearted or no responses from companies who just want to take my money and only give a service if they feel like it, this is a wonderful change. All these big corporates with their "customer (un)service centres" should watch and learn from Alex and Barefaced. Great communication and service all the way.....
Alex has one very happy customer.....and thats even before I plug it in and try it! Thanks Alex.
Mike