Recently went into one of the larger national purveyors of music ephemera, and spotted something I quite like the look of.
Went back a week later and it'd gone, so I went to the front desk and asked if they'd be getting another one in. "Don't know sir, but we can definitely get one from another store if you're interested?" says them. "Ooh, yes please, if it's not too much trouble" says I. "No trouble at all, sir" says them.
I wuz pretty impressed by this point.
"It'll be in tomorrow, sir". "Really?" ask I. "Oh yes, definitely in tomorrow, absolutely. "
I explained I'd be looking to do a trade - no problem, just bring everything in tomorrow.
Can you guess what's coming?
So, today I duly carry my gear in on the train, and at lunchtime schlep it halfway across town.
Wander in, explain what I'm there for to different clueless stoner employee (chap I spoke to wasn't there today). Guess what? It's not there.
No apology, no explanation, no assurances they'll have it in definitely by 'X' date - and apparently it's my fault for not checking with them it was In stock before I came over.
It's really made me question whether I want to do business with them at all, particularly when the thing is £50 more in store than it can be had for online.
Now, it's not a massive ticket item, but it's a few £hundred. Quite vexed by that treatment.