Pete Academy Posted December 1, 2009 Share Posted December 1, 2009 Like a few BC's, my subscribed BGM didn't arrive, although it was already in the shops last Thursday. Being the complainer I am, I phoned the subscriptions dept and spoke to a very nice lady named Chloe who said it was late going to press. She said she would post a copy out immediately. By yesterday there was still no subscribed copy or Chloe's posted copy. I called again and spoke to a guy who told me Chloe was away. He apologised profusely and said he would post another copy out. Today I still haven't received the subscribed copy, but the two other copies arrived...complete with one set of Elixir Nanoweb and one set of DR High Beams. I was gobsmacked. Now that's what I call customer service! Quote Link to comment Share on other sites More sharing options...
geoffbyrne Posted December 1, 2009 Share Posted December 1, 2009 Wait!!!! I haven't got mine either!!!!!!!!!!!!!!!!! Damn - I didn't subscribe!!!! G. Quote Link to comment Share on other sites More sharing options...
ped Posted December 1, 2009 Share Posted December 1, 2009 That's cool. I just mailed the editor to chase up the subscriptions people won at the bash.... Quote Link to comment Share on other sites More sharing options...
Pete Academy Posted December 1, 2009 Author Share Posted December 1, 2009 It's an amazing gesture. Imagine if all companies were that generous? Quote Link to comment Share on other sites More sharing options...
Cat Burrito Posted December 1, 2009 Share Posted December 1, 2009 That's great. I know they get knocked by a few on these pages but it is all we have for a UK bass magazine at the moment and I feel they should be supported. They are not some big multi million business and I for one will continue to support them Quote Link to comment Share on other sites More sharing options...
chardbass Posted December 3, 2009 Share Posted December 3, 2009 [quote name='Pete Academy' post='671588' date='Dec 1 2009, 09:33 PM']It's an amazing gesture. Imagine if all companies were that generous?[/quote] They'd be broke in a year. Have you seen the price of HiBeams? Quote Link to comment Share on other sites More sharing options...
Rayman Posted December 3, 2009 Share Posted December 3, 2009 I wish BGM all the best, I really do, but I've been a subscriber since day one, and it's getting increasingly frustrating seeing new copies in local shops a week before I get mine in the post. Times are hard, so I'm not bitter, I just hope they get it together soon. Quote Link to comment Share on other sites More sharing options...
Alun Posted December 4, 2009 Share Posted December 4, 2009 That's really cool Alas, phoning seems to work better than emailing - emailed at the start of the week, and still no reply although my copy did turn up yesterday. Cheers Alun Quote Link to comment Share on other sites More sharing options...
Bassmurf Posted December 5, 2009 Share Posted December 5, 2009 Mine did turn up thursday as well but alas no strings....... Dan Quote Link to comment Share on other sites More sharing options...
EssentialTension Posted December 5, 2009 Share Posted December 5, 2009 I got mine yesterday as well ... but where are my strings? Quote Link to comment Share on other sites More sharing options...
markdavid Posted December 5, 2009 Share Posted December 5, 2009 I like the way theyve reviewed the Zodiac de scorpio again , good to see its money well spent Quote Link to comment Share on other sites More sharing options...
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