gt4ever Posted July 25, 2018 Share Posted July 25, 2018 I wondered if the transformer got its own seat with meal and in-flight entertainment for that price! 1 Quote Link to comment Share on other sites More sharing options...
Graham Posted July 25, 2018 Share Posted July 25, 2018 It's actually about the right price for a courier shipment from the States, but I'm currently implementing an improvement project for my company's spares management, and this is an appalling spares policy. Quote Link to comment Share on other sites More sharing options...
Damonjames Posted July 26, 2018 Author Share Posted July 26, 2018 10 hours ago, Graham said: It's actually about the right price for a courier shipment from the States, but I'm currently implementing an improvement project for my company's spares management, and this is an appalling spares policy. It appears that they don’t really have a spares policy!!! Pretty much everything gets ordered from GK on request. Having said that, I think they DID have the replacement handles for my neo cabs after the springs went 😂 Quote Link to comment Share on other sites More sharing options...
gt4ever Posted September 26, 2018 Share Posted September 26, 2018 Still not received the goods! It is such a crazy system, I really can’t understand how they allow their customers to be treated like this. Been using my back breaking back up rig for what seems like months now. Can’t tell you how p155ed I am. Quote Link to comment Share on other sites More sharing options...
Damonjames Posted September 26, 2018 Author Share Posted September 26, 2018 That’s horrendous!!! 😡 Quote Link to comment Share on other sites More sharing options...
scrumpymike Posted September 26, 2018 Share Posted September 26, 2018 1 hour ago, gt4ever said: Still not received the goods! It is such a crazy system, I really can’t understand how they allow their customers to be treated like this. Been using my back breaking back up rig for what seems like months now. Can’t tell you how p155ed I am. What a bummer! That must really take the edge off owning a good amp. Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted September 27, 2018 Share Posted September 27, 2018 One of the reasons why I use Ashdown amps, anything wrong and I can drive it there within an hour, and their customer service I`ve found to be excellent. Quote Link to comment Share on other sites More sharing options...
scrumpymike Posted September 28, 2018 Share Posted September 28, 2018 On 27/09/2018 at 13:33, Lozz196 said: One of the reasons why I use Ashdown amps, anything wrong and I can drive it there within an hour, and their customer service I`ve found to be excellent. +1 (except the one-hour drive bit). Quote Link to comment Share on other sites More sharing options...
gt4ever Posted September 30, 2018 Share Posted September 30, 2018 Trouble is that I can dial into all the tones I crave for with my fusion 550 and my modulus but as good as it is, the pain of not having it, and having to do many parties and weddings without it, has left me feeling crippled. I have saved and saved for 20 years to get the rig I’d dreamed of, and be treated like this. Shame on them. Quote Link to comment Share on other sites More sharing options...
Damonjames Posted October 1, 2018 Author Share Posted October 1, 2018 What exactly is it you are waiting on mate? Quote Link to comment Share on other sites More sharing options...
Graham Posted October 1, 2018 Share Posted October 1, 2018 I've just Tweeted this at GK, they seem quite active in Twitter, so might get picked up Quote Link to comment Share on other sites More sharing options...
gt4ever Posted October 1, 2018 Share Posted October 1, 2018 (edited) 50 minutes ago, Damonjames said: What exactly is it you are waiting on mate? The mains transformer. New part was ordered on 21st June and given 8-10 week lead time. I am still waiting...It's now nearly 15 weeks and counting. Edited October 1, 2018 by gt4ever Quote Link to comment Share on other sites More sharing options...
Damonjames Posted October 1, 2018 Author Share Posted October 1, 2018 Ordered via polar audio I assume?? Quote Link to comment Share on other sites More sharing options...
Jack Posted October 1, 2018 Share Posted October 1, 2018 The girlfriend contacted GK last Christmas about buying me a GK-branded tshirt as a present. They put her on to Polar, Polar were awful, slow and dismissive. She ended up buying a snide one on ebay, which is kind of a shame because we don't really 'do' fake stuff and it means GK lost a sale, however small. It's a shame that they really give GK such a bad reputation in Europe, whilst everyone in America just rings Jason at GK and gets great service the same day. Quote Link to comment Share on other sites More sharing options...
gt4ever Posted October 1, 2018 Share Posted October 1, 2018 5 hours ago, Damonjames said: Ordered via polar audio I assume?? Yeah you know it. Bloody useless. I did speak to Jason direct at GK but all they can do is put you onto polar audio, I’d be better Speaking to a polar flipping bear! Quote Link to comment Share on other sites More sharing options...
gt4ever Posted October 25, 2018 Share Posted October 25, 2018 I just received an email from Polar saying they’ve heard from GK that my part will arrive mid-November. That is 5 and a half months!!!!!!!!! That’s nearly half a year to get a replacement part of an amp!!!! WTF!?!? Quote Link to comment Share on other sites More sharing options...
Kirky Posted October 25, 2018 Share Posted October 25, 2018 Ridiculous. Quote Link to comment Share on other sites More sharing options...
gt4ever Posted October 25, 2018 Share Posted October 25, 2018 I’m properly fuming and just don’t know what to do or say. Quote Link to comment Share on other sites More sharing options...
Damonjames Posted October 26, 2018 Author Share Posted October 26, 2018 Have you spoken direct with GK?? This is absolutely appalling. I’ll drop you another pm mate Quote Link to comment Share on other sites More sharing options...
scrumpymike Posted October 26, 2018 Share Posted October 26, 2018 (edited) Bu99er - I'm just about to collect/pay the balance tomorrow on an 800 that's from our FS forum! What should I do? Is the 800 of similar design (and unreliability?) to the 550? Presumably it generates more heat so could potentially be worse 😲 Edited October 26, 2018 by scrumpymike Quote Link to comment Share on other sites More sharing options...
Kirky Posted October 26, 2018 Share Posted October 26, 2018 IME the GK stuff isn't unreliable at all. I've owned 4 and never had a real problem. Its just their suppliers here in the UK are a bit, um, sub-optimal. Quote Link to comment Share on other sites More sharing options...
scrumpymike Posted October 26, 2018 Share Posted October 26, 2018 1 hour ago, Kirky said: IME the GK stuff isn't unreliable at all. I've owned 4 and never had a real problem. Its just their suppliers here in the UK are a bit, um, sub-optimal. Hey Kirky, thanks for those carefully chosen words of reassurance. It's probably the case that the OP has just been very unlucky, although I'm sure that doesn't make him feel any better. GK should be ashamed of themselves and of their UK rep. Quote Link to comment Share on other sites More sharing options...
Damonjames Posted October 26, 2018 Author Share Posted October 26, 2018 3 hours ago, scrumpymike said: Bu99er - I'm just about to collect/pay the balance tomorrow on an 800 that's from our FS forum! What should I do? Is the 800 of similar design (and unreliability?) to the 550? Presumably it generates more heat so could potentially be worse 😲 Mate rest easy. The 800 is a completely different beast. GK is renowned for being very reliable, but like equipment it can fail. I have also had issues with polar (the gk authorised repairer) and they are terrible. They are in stock in the USA, I have checked. It shouldn’t have taken anywhere near this long Quote Link to comment Share on other sites More sharing options...
scrumpymike Posted October 26, 2018 Share Posted October 26, 2018 Thanks Damonjames - and the Basschat-er I'm buying from tomorrow also owes you and Kirky one. Quote Link to comment Share on other sites More sharing options...
AScheck9 Posted November 19, 2018 Share Posted November 19, 2018 Any update on this? Interested, as the amp is on my list, but I've had a dodgy experience with polar also. They sold me a duff speaker, I sent it back for them to fix, which they didn't, I had to send it back again but got a full refund. Not out of pocket at least! Quote Link to comment Share on other sites More sharing options...
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