I’ve had generally good experiences with them. Traded my Bongo for a Dingwall through them, went up on the day to do the trade, young guy was pretty friendly. Plugged me in, and let me get on with it, said he’d be in office if I had any questions or needed anything. Any online purchases have been smooth enough too. However, a friend of mine went there a few years back with the intention of spending a fair amount of money. Managed to get into a heated discussion with Mark, who basically told him that he didn’t know what he was talking about. My friend is a pro session player of approx 30yrs experience, who is NEVER short of work, so I’m guessing that he does actually know what he’s talking about. I have no idea what went on in that shop that day, but I do remember my, normally very placid, friend calling me on the way home and saying “I’d strangle that pillock before I ever give him a penny of my money”! Seems that we all have vastly different experiences of BD