I have contacted them twice by phone and gotten the same condescending toff both times. i don't know hwo he was, but he really sounded like he couldn't be bothered.
I don't remember the first issue, but he was very brusque and condescending.
The second time, I explained that I had bought a set of strings and one was shorter than the others and I wanted to buy a single string from their webstore but whilst I could buy single strings from their online shop, they only sold two of the four strings from the set (which is folly), neither of which were the one I wanted
Firstly, he told me they didn't sell to the public and that they don't have a webstore. I read him the web address, he then confirmed it was theirs, that they do have a webstore but they don't sell to the public. That yes, they only sell two of the four strings I wanted and he couldn't help me any further.
I tried to fathom this logic, explained that I was at the checkout on the webstore, there was no mention of it being trade only, ready to buy a couple of other sets from them... He interrupted me, asked if that was all or if there was anything else he could help me with.
He was plain rude.
I won't buy from them again but it's nice to see they are helping others out.
What on earth did I do wrong?
Having video Ped's video again, it certainly wasn't Jason that I spoke to. The guy I spoke to had a plum in his mouth.