I can never understand poor service in shops, I work in a shop part time and i find being friendly helps sales but makes me feel better, I really like having a day were I can banter away with a few customers about stock giving them advice and trying to get them the best deals possible. It is a camping shop i work in rather than a guitar shop but it is a similar scenario with stores being killed by the interenet and alot of staff members in other stores i frequent seemingly not giving a sh*t