[quote name='EdwardHimself' post='842900' date='May 20 2010, 10:40 AM']I agree that thomann has stupidly good customer service. Another shop that i would say has a great customer service is BANZAI music. They accidentaly forgot to send me a resistor and i ended up being able to have one sent, plus they sent me an allen key to adjust the knob i ordered that was the right size.
As for smaller music shops. There is a local guitar shop in my town that's good if you need something today and the staff are very friendly. But i agree that it's always too expensive to shop in places like that. Like for example once i accidentaly cut a bass string too short and was charged £7 for ONE string! Not coated or anything like that, just a standard rotosound bass string. It's a real shame that the smaller shop these days is being killed by big buisiness but at the end of the day people are always going to buy what's cheaper. The thing about local music shops though, is that you can barter on price, plus you can get some good deals for used stuff so i'm not saying it's always the big shops that win out in my case.[/quote]
+1, its sad, but small shops need to focus on used items, dispensable stuff that people might need fast (strings, spare parts etc.) and setups/repairs so that they can provide things that the online giants cant.