Last year I ordered a P bass from Andertons, the order details said it was to be delivered by DHL
I'd ordered on a friday afternoon so I wasn't expecting it before the following Monday, anyway Monday arrives - nothing, tracking info tells me its in Bristol depot ready for delivery, ok fair enough a day later is no problem, Tuesday - nothing, checks tracking still in Bristol Depot, phoned DHL, woman on phone say's delivery tomorrow definitely, Wednesday arrives - nothing! Checks tracking which states delivery attempt made, customer not at home, item returned to depot. I'd been in all day, they never came here at all, no knocks on the door or a card left. Phoned them up again, asked to speak to the depot manager, told him that they said they,d tried to deliver when they hadn't, his excuse was "that the driver was probably running late running late and I was too far oit of the way" I said "Great job, so when will I get my package which,was meant to be next day delivery?" He said "By Friday" it came the following Tuesday. I gave Andertons the heads up about DHL's service, they said I'm not the first customer to bring their poor work ethics to their attention and that they would be looking into it.