[quote name='Sean' post='61227' date='Sep 16 2007, 04:55 PM']It seems that Barry and his crew are super-arrogant and give the impression that they are doing [i]you[/i] a favour. Maybe one day I'll pop in there after a couple of pints of Thatcher's and a kebab and stink the shop out for them! [/quote]
I'm not going to speculate on what the cause is, but there have been issues with their service in the past. To be fair they've been quick to sort things out then but I think they really need to get some new accountants in or develop a financial management system where one off payments are logged in the system as part of the cycle by the staff. At the moment it seems like the accountants get the details and then nothing happens. But even then I don't have too much of a problem, if they get the cheque to me via another means. What I REALLY object to is being asked to wait another 4 weeks.
[quote name='R,5,R,5...' post='61056' date='Sep 16 2007, 10:09 AM']Well that sounds familiar... CK, do as I did -- go there and refuse to leave until they give you a cheque. Doesn't mean that you'll see any proof of sale though; but you just might get your money.[/quote]
If things got to that point, I would rather phone Barry Moorhouse up and have a frank discussion with him, asking some blunt questions about customer service. If I don't get the cheque by the end of this week I will probably do that and I'm sure he's going to be very apologetic and reasonable about it saying that what happened was unusual and its not good enough etc. However, it seems that history keeps repeating itself, which is a real shame.
[quote name='thegallery' post='61397' date='Sep 16 2007, 10:00 PM']im working on it... but u have no idea how expensive pink neon is [/quote]
Alex, good to see you a few weeks back when Ped and I dropped in one Saturday to oogle the Vigier. Looks like I'll be bringing the Smith 6 to you to sell on consignment if it doesn't sell here.