NikNik Posted November 2, 2020 Share Posted November 2, 2020 Currently dealing with a mess that involves Parcelhero and Hermés. I've had problems with Parcelhero in the past ( this is the last time I use them) but this recent incident was compounded firstly by a refusal to accept item at a Hermés drop-off point and then by incorrect data being inputted by Parcelhero. Last week I arranged for a bass to be picked up and shipped to Europe. Chose the service on the Parcelhero site then went to the Hermés site where I noticed the option to drop off. No other action was deemed necessary as the shop would do the scanning, instead of the courier, so I grabbed the package and decided to drop it off one my way to work. I get to the local agent (whom I've never used before) and he immediately shakes his head, saying he can't take it as the item is too big. I'm now on the very of freak-out as I need to get to my work. I decide not to risk the five minute journey back home and risk myself getting caught in building traffic so head for my work where I arrive slightly early and jump onto the Parcelhero site and rebook the collection for the next day. Next day, I am advised by OH the Hermés courier has collected the bass......but was apparently expecting to pick up another item to ship to Europe. OH explains this to me when I get home and I am then alarmed to find that the Hermés courier neither signed the shipper's copy nor signed/dated/filled out her collection card! I then look at the Parcelhero website and the tracking shows the new collection request then an update that says 'collection no longer required'. They take ages to get back to me and ask for proof of collection. Of course, all I have is a blank card from Hermés! There is no evidence on the Hermés site of the bass being picked up by the courier. Fortunately, the bass finally pops up on Hermés' site the next day. At least now I know where it is. But the Parcelhero site is still showing ''collection no longer required' and are still demanding proof that the shipment was picked up. I've sent them a link to the Hermés tracking page. The last inputted data was yesterday; absolutely nothing today as of 19:00. Really don't need this with £2k of kit on the road...... Quote Link to comment Share on other sites More sharing options...
Basinski Posted November 2, 2020 Share Posted November 2, 2020 You’ve entrusted a £2k instrument to My Hermes? Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted November 2, 2020 Share Posted November 2, 2020 32 minutes ago, Basinski said: You’ve entrusted a £2k instrument to My Hermes? 2 Quote Link to comment Share on other sites More sharing options...
NikNik Posted November 3, 2020 Author Share Posted November 3, 2020 20 hours ago, Basinski said: You’ve entrusted a £2k instrument to My Hermes? Yes. I'v never dealt with them before and this will be the last time. Today, still not update. Tried calling Hermes and got the worst ever robo-agent which eventually killed the call as it couldn't process the consignment number and told me to go online!! Credit, eventually, to Parcelhero, who got in touch to say that Hermes does indeed still have the bass and it is en route to Europe. But the latter is having some flipery with its tracking system so the bass can't be tracked!! Thankfully, the recipient isn't losing their hair. Yet! Quote Link to comment Share on other sites More sharing options...
fleabag Posted November 3, 2020 Share Posted November 3, 2020 My Herpes are a planet unto themselves. How they're still in business is a miracle Quote Link to comment Share on other sites More sharing options...
adamg67 Posted November 3, 2020 Share Posted November 3, 2020 I have, unfortunately, some inside knowledge of Hermes IT, from a brief stint there myself a while back and someone I know more recently. It's a mess. Staff turnover is crazy. I'm no primadonna and a job's a job but I wasn't sticking around that's for sure. To be fair the rest don't seem much better. They're all trying to do it for less than the cost it needs to do it properly, and none of them can up the prices to what they should be cos everyone would just use the cheaper options instead. As part of my induction I did a shift in a Hermes depot sorting parcels in the middle of the night. The work rate of the people doing that stuff is unbelievable and they get paid sod all. Systems go down, scanning doesn't work, two lorries come in at once etc etc and they are expected just to to deal with it all with no slack and not enough people. If you want to blame someone it's all down to the people who own and run the place IMO. They know how it is and they don't care so long as they can squeeze a profit out of it. 3 Quote Link to comment Share on other sites More sharing options...
NikNik Posted November 3, 2020 Author Share Posted November 3, 2020 3 minutes ago, adamg67 said: I have, unfortunately, some inside knowledge of Hermes IT, from a brief stint there myself a while back and someone I know more recently. It's a mess. Staff turnover is crazy. I'm no primadonna and a job's a job but I wasn't sticking around that's for sure. To be fair the rest don't seem much better. They're all trying to do it for less than the cost it needs to do it properly, and none of them can up the prices to what they should be cos everyone would just use the cheaper options instead. As part of my induction I did a shift in a Hermes depot sorting parcels in the middle of the night. The work rate of the people doing that stuff is unbelievable and they get paid sod all. Systems go down, scanning doesn't work, two lorries come in at once etc etc and they are expected just to to deal with it all with no slack and not enough people. If you want to blame someone it's all down to the people who own and run the place IMO. They know how it is and they don't care so long as they can squeeze a profit out of it. I am an adherent to the belief that the shite starts at the top and cascades down! To be fair, the worst flip-ups I ever endured were via Parcelforce, and Hermes are joining that exclusive club. In mitigation, I guess that, judging by the amount of courier jobs that are popping up in my Indeed alerts, the industry is swamped. I'd still like to know exactly where my shipment is. Quote Link to comment Share on other sites More sharing options...
yorks5stringer Posted November 3, 2020 Share Posted November 3, 2020 (edited) Don't blame the Courier Companies, it's all these out of work musicians and actors taking up the jobs who are messing it up. I passed a Yodel Van the other day and the courier was literally yodelling, then as the My Hermes van dropped off my Next order today, the guy could not get his van re-started: I swear he was saying "my kingdom for a horse'..... Just to say I've just had a £1k Bass delivered by DPD next day and My Hermes have rarely disappointed me, but I don't live in a big city. Royal Mail have however lost a parcel on 48 tracked delivery to me despite telling me they delivered it 30 minutes before Postie dropped off my post. Edited November 3, 2020 by yorks5stringer 1 Quote Link to comment Share on other sites More sharing options...
NikNik Posted November 5, 2020 Author Share Posted November 5, 2020 On 03/11/2020 at 19:34, yorks5stringer said: Don't blame the Courier Companies, it's all these out of work musicians and actors taking up the jobs who are messing it up. I passed a Yodel Van the other day and the courier was literally yodelling, then as the My Hermes van dropped off my Next order today, the guy could not get his van re-started: I swear he was saying "my kingdom for a horse'..... Just to say I've just had a £1k Bass delivered by DPD next day and My Hermes have rarely disappointed me, but I don't live in a big city. Royal Mail have however lost a parcel on 48 tracked delivery to me despite telling me they delivered it 30 minutes before Postie dropped off my post. The Hermes tracking website/customer service nightmare aside, the whole clusterfk was compounded by the Hermes courier who did not fill out her collection card nor sign the shipper's copy of the consignment. PArcelhero initially refused to deal with my complaint until they had proof the item was actually picked up! According to Parcelhero, Hermes had a major collapse of their scanning system, which resulted in updates being halted. Parcelhero and the recipient in Europe tell me the bass has been delivered yet the Hermes tracking page still shows its last location as being received by the local depot on Sunday. Where can one have confidence is such a firm. First and last time. I'm hearing the horror stories of self-employed couriers having to pay >£200 hire of their van PLUS to take out their own damage insurance. And also of the poor guys buying a second-hand van that breaks down half-way through a delivery day, out in the sticks. God love them. Quote Link to comment Share on other sites More sharing options...
Baxlin Posted November 5, 2020 Share Posted November 5, 2020 The Hermes tracking site is saying that they are waiting for the (eBay) seller to hand them an item he says was dispatched on the 21st Oct. Either way, I’ve still not received it.... Seller is sending a replacement, hopefully having obtained a receipt! Quote Link to comment Share on other sites More sharing options...
NikNik Posted November 5, 2020 Author Share Posted November 5, 2020 9 hours ago, Baxlin said: The Hermes tracking site is saying that they are waiting for the (eBay) seller to hand them an item he says was dispatched on the 21st Oct. Either way, I’ve still not received it.... Seller is sending a replacement, hopefully having obtained a receipt! The receipt is crucial!! This particular Hermes courier is never away from my house as the OH is constantly buying shoes/clothes and sending them back (that's another story!), so it's not as if she's new to the game. Apparently, she rang the bell, OH gives her the package, courier scans the barcode but fails to sign the Hermes receipt or the shipper's manifest! Anyway, another 'file for future reference' courier incident! Quote Link to comment Share on other sites More sharing options...
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