Clarky Posted May 4, 2011 Share Posted May 4, 2011 (edited) I have a Contra II combo that I bought from Beedster (who got it off eBay, so the provenance and age are unknown). It went 'kaput' (technical term) at a rehearsal a month or so ago and stopped making any sound. I contacted the main main at Acoustic Image in North Carolina, Rick, at the suggestion of AI Europe contact Laurence (BC'er Bassadder), who said that - despite me not being the original owner and it being of indeterminate age (and because of the model, almost certainly well out of warranty) it would be fixed for free if I sent the main components of the head to AI. Well three weeks later and a Fedex package arrived with refurbed/repaired components that I have just put back in the head and - bingo - its back in perfect working order. Great service as they really didn't ask too many questions, fixed it for free and mailed it in secure Fedex packaging to the UK for free. Bravo, AI! If only Bravewood applied similar principles Edited May 4, 2011 by Clarky Quote Link to comment Share on other sites More sharing options...
lemmywinks Posted May 4, 2011 Share Posted May 4, 2011 Good stuff, glad that story had a happy ending! I think we hear too much about poor customer service, not just on here but in general. It tends to go unnoticed when companies go the extra mile to keep customers happy. Quote Link to comment Share on other sites More sharing options...
lettsguitars Posted May 4, 2011 Share Posted May 4, 2011 [quote name='Clarky' post='1220358' date='May 4 2011, 10:24 PM']I have a Contra II combo that I bought from Beedster (who got it off eBay, so the provenance and age are unknown). It went 'kaput' (technical term) at a rehearsal a month or so ago and stopped making any sound. I contacted the main main at Acoustic Image in North Carolina, Rick, at the suggestion of AI Europe contact Laurence (BC'er Bassadder), who said that - despite me not being the original owner and it being of indeterminate age (and because of the model, almost certainly well out of warranty) it would be fixed for free if I sent the main components of the head to AI. Well three weeks later and a Fedex package arrived with refurbed/repaired components that I have just put back in the head and - bingo - its back in perfect working order. Great service as they really didn't ask too many questions, fixed it for free and mailed it in secure Fedex packaging to the UK for free. Bravo, AI! If only Bravewood applied similar principles [/quote] bravo! or is that bravewood oh no. Quote Link to comment Share on other sites More sharing options...
chris_b Posted May 4, 2011 Share Posted May 4, 2011 That's a company taking fantastic care of its players. Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted May 5, 2011 Share Posted May 5, 2011 It`s good to hear of instances when companies offer decent service, as all too often, customer service is anything but. Usually, The Department That Says No! Quote Link to comment Share on other sites More sharing options...
NowVertical Posted May 5, 2011 Share Posted May 5, 2011 I know the thread is about the service but I just gotta say that my contra II is probably my most useful bit of kit. Originally brought for my db I have now had it 6 years or so and it is great for small rehearsals/gigs on my electric basses as well. It is compact enough that I can walk to local rehearsals but still sounds absolutely fantastic once you get used to adjusting it for different rooms/basses. It has never let me down despite having been used at least 4 times a week and chucked about whilst walking/in the back of the car without a proper carry case. Amazing bit of kit the only down side being if your rehearsal space has non resonate floors (i.e.concrete) as the down firing woofer can then not do its stuff. If it were lost/stolen would I buy another...without hesitation as I would be lost without it. So it appears great service and great products!! Quote Link to comment Share on other sites More sharing options...
Adrenochrome Posted May 5, 2011 Share Posted May 5, 2011 Peavey replaced all the pre-amp and pickups on my main gigging bass, entirely free of charge including shipping when it was 1.5 years old. No quibble. Quote Link to comment Share on other sites More sharing options...
PTB Posted May 5, 2011 Share Posted May 5, 2011 It's always good to hear of companies who take customer support seriously. I've had two good experiences over the years. G-K replaced my 700-RB II when it conked out just outside the warranty period. Also, B-Band replaced my DB p/up when it disintegrated despite me having bought it s/h via TB. Both left me feeling good about both companies and I've told others & recommended their stuff over the years as a result. They do say word of mouth is the best advertising! Quote Link to comment Share on other sites More sharing options...
Adrenochrome Posted May 6, 2011 Share Posted May 6, 2011 ...and Ashdown sent me a new bulb for the VU meter in my amp free of charge, free postage and immediate response. Not an expensive item but valued service none the less. Quote Link to comment Share on other sites More sharing options...
tauzero Posted May 6, 2011 Share Posted May 6, 2011 I've mentioned this elsewhere - I've just bought a secondhand EA iAmp 500 which had a couple of screws missing and a broken button cap. I emailed EA and they were very helpful and sent me a couple of spare button caps and some screws FOC. Quote Link to comment Share on other sites More sharing options...
bassace Posted May 6, 2011 Share Posted May 6, 2011 The switch on my Clarus went a bit 'sparky' so as a precaution I asked for a replacement. What I got was a whole new chassis (everything except the front panel and case)! I don't know who it is, Laurence or AI (I suspect 50/50) but it sure is impressive service. Quote Link to comment Share on other sites More sharing options...
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