KiOgon Posted September 6, 2011 Share Posted September 6, 2011 [quote name='walbassist' post='1364294' date='Sep 6 2011, 05:10 PM']Didn't realise you can buy direct from Ashdown![/quote] Technically I didn't 'buy direct' but as it was the 1st out the door & the cab was custom built & it saved a very long journey up to the retailer then back down the country to me & not to mention I was hassling them just a bit Quote Link to comment Share on other sites More sharing options...
Ashdown Engineering Posted September 6, 2011 Share Posted September 6, 2011 [quote name='radansey' post='1364249' date='Sep 6 2011, 04:28 PM']This is odd. I have been emailing them with regard to my EB 180-12 for the past month and have heard nothing. I have requested access to the schematics (the VU meter is non-operational) and even registered for the latest news on the website, and to date absolutely nothing so far. Puzzled. Ross[/quote] Cheers for the comments guys - we do try to go above and beyond and it's nice to know it's appreciated ;-) Ross not sure why you haven't had a response regarding your EB12 that's very unusual, maybe caught up in our spam filter or summut... Email me and I'll get you sorted - [email protected] Cheers, Lee Quote Link to comment Share on other sites More sharing options...
nottswarwick Posted September 6, 2011 Share Posted September 6, 2011 See ...there we go....excellent stuff Quote Link to comment Share on other sites More sharing options...
Merton Posted September 6, 2011 Share Posted September 6, 2011 Brilliant Lee, that's why everyone raves Keep up the good work! Quote Link to comment Share on other sites More sharing options...
radansey Posted September 6, 2011 Share Posted September 6, 2011 Lee, I've just sent an email. TIA, Ross Quote Link to comment Share on other sites More sharing options...
radansey Posted September 7, 2011 Share Posted September 7, 2011 Immediate, rapid response from Lee - now sorted. Top man. Brilliant customer support. Downloaded schematics = Happy Ross (now where did I put that DMM??) Ross Quote Link to comment Share on other sites More sharing options...
citymariner Posted September 10, 2011 Share Posted September 10, 2011 I've had the same experience. An unregulated power supply fried a section of my Klystron head, rang ash down, they sent the new one out to me that day and it arrived before a different courier picked up the broken head! Quote Link to comment Share on other sites More sharing options...
JTUK Posted September 10, 2011 Share Posted September 10, 2011 I don't use Ashdown, but you can't argue with the fact that they seem to care about after-sales if this thread is anything to go by. Quote Link to comment Share on other sites More sharing options...
joe_bass Posted September 10, 2011 Share Posted September 10, 2011 Hmm reading through this makes me think maybe I should bother contacting them again regarding the EB-150 I bought about 8 years ago which has cut out ever since I bought it. It's been off to them twice & to a tech down here once. No one has actually fixed it though. Quote Link to comment Share on other sites More sharing options...
radansey Posted September 10, 2011 Share Posted September 10, 2011 (edited) [quote name='radansey' post='1365755' date='Sep 7 2011, 08:54 PM']Immediate, rapid response from Lee - now sorted. Top man. Brilliant customer support. Downloaded schematics = Happy Ross (now where did I put that DMM??) Ross[/quote] T-shirt arrived in the post today. Many Thanks Ross Edited September 11, 2011 by radansey Quote Link to comment Share on other sites More sharing options...
Ou7shined Posted September 10, 2011 Share Posted September 10, 2011 Ooh can I have a free t-shirt too? I no longer use Ashdown but I do still big up the brand (in fact I was doing just that with a bassist who came up to me after last night's gig). Quote Link to comment Share on other sites More sharing options...
LeftyBiskit Posted September 10, 2011 Share Posted September 10, 2011 Yeah-Ashdowns customer service is 2nd to none-got a new EQ switch off 'em this year foc. That Guy Morel's a top fellah Quote Link to comment Share on other sites More sharing options...
DirkThrust Posted September 11, 2011 Share Posted September 11, 2011 [quote name='joe_bass' post='1368301' date='Sep 10 2011, 09:45 AM']Hmm reading through this makes me think maybe I should bother contacting them again regarding the EB-150 I bought about 8 years ago which has cut out ever since I bought it. It's been off to them twice & to a tech down here once. No one has actually fixed it though.[/quote] I had a similar situation with a cab that got fried. It had to go back to them 3 times before they actually fixed it. I can't fault their helpfulness and desire to do the right thing but I just got the impression that their organisation is a bit haphazard. Quote Link to comment Share on other sites More sharing options...
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