I find BD quite a strange business. Last year I went there and got an Epiphone EB-3 that was advertised as a 30" scale bass and they were astounded when I said it was 34" (they even got the tape measure out). I was then left totally alone to noodle on it, which is quite nice, I then had to get someone to actually sell it to me.
Just after Christmas I went to get a pedal board, but the one on the website didn't exist in their stock. They did have a different board that they didn't even know they had.
My first experience with them was back in 2010 when I went to buy a Mono Strap. Mark asked me what bass it was for, when I told him a Fender Steve Harris P he scoffingly told me I should buy a proper bass. My first online experience was to get a Polytune. I had to call them after a week to ask where it was, to be told it was sat on his desk as he'd forgotten to post it.
Yet, the quality, and diversity, of stuff sold it pretty much unmatched by anyone else.