My over-riding sentiment on this - without wishing to further criticise the OP - is that there are too few physical shops that stock decent basses as it is without us lot making their lives and their business any harder than it already is without real justification 👍
I've criticised, among others Bass Direct, Bass Gallery, and Barefaced in the past, usually not because they were unprofessional or in error, but because for whatever reason I was pissed off about something they did or didn't do. It's easily done on a forum like this, and we should all remember that these businesses are part of the UK bass community, not prey to it 👍