[quote name='lurksalot' timestamp='1499801268' post='3333749']
A company re-visiting a policy is one thing , but when a customer is obviously genuine and spends £5K when dropping the basses off in the first place , it should surely show £30 worth of goodwill !
[/quote]
This. I would be particularly galled to note the charge has only be levied twice in 10 years and I had been chosen despite a not inconsiderable purchase.