Future Impact v3 and now V4

[Woodinblack]

Has it been shipped? If not can you not just cancel your order and then order again?

 

[Al Krow]

1 hour ago, Woodinblack said:

Has it been shipped? If not can you not just cancel your order and then order again?

 

In my case, saying with logistics partner (but with no-quibble 30 day return), so I've asked them which will be easier for them ie for me to cancel/return or them to back date the code to the existing order?

 

Don't want to mess them around too much, though - let's face it, if this offer hadn't come through I'd have been totally fine paying them the listed price as it's already less other retailers.

[Quatschmacher]

4 hours ago, mattpbass said:

Damn, wish I’d known that before ordering yesterday! 😭

 

2 hours ago, Al Krow said:

 

Hah me and you both! I've asked them if they would consider applying the code retrospectively anyway!

I only got the code emailed late last night and shared it immediately. 

[Al Krow]

3 minutes ago, Quatschmacher said:

 

I only got the code emailed late last night and shared it immediately. 

 

This is definitely not on you Peter, was kind of you to share!

[Kev]

44 minutes ago, Al Krow said:

 

In my case, saying with logistics partner (but with no-quibble 30 day return), so I've asked them which will be easier for them ie for me to cancel/return or them to back date the code to the existing order?

 

This is why I couldn't work in customer service.  I would absolutely HATE to deal with customers like you 😂

 

It's unfortunate timing but sales are sales! If there was any warning, shops would never sell anything out of sale.  Though I'm sure there's no chance they'll pay for postage for the return, so even if you did return it, can't be a huge saving.

[Al Krow]

42 minutes ago, Kev said:

 

This is why I couldn't work in customer service.  I would absolutely HATE to deal with customers like you 😂

It's unfortunate timing but sales are sales! If there was any warning, shops would never sell anything out of sale.  Though I'm sure there's no chance they'll pay for postage for the return, so even if you did return it, can't be a huge saving.

 

For sure, if that was all I had said. But you obviously chose to ignore the second sentence in that very same post? It's super easy to quote folk out of context, Kev - anyone after a cheap jibe can do that.

 

They're completely at liberty to say "no", or to extend the offer should they so wish and build additional customer loyalty and goodwill. 

[Kev]

4 minutes ago, Al Krow said:

 

For sure, if that was all I had said. But you obviously chose to ignore the second sentence in that very same post? It's super easy to quote folk out of context, Kev - anyone after a cheap jibe can do that.

 

They're completely at liberty to say "no", or to extend the offer should they so wish and build additional customer loyalty and goodwill. 

 

No cheap jibe intended, no part of the post ignored either.  Saying you don't want to mess them around too much doesn't really overwrite the ultimatum you gave them, if that's what you actually sent them?  Of course if you ended your email to them with "Don't worry about it though, you're cheaper than others anyway" then fair enough!

Edited Sunday at 15:27 by Kev

[LawrenceH]

All seems part and parcel of having a sale to me. They know the rules re distance selling and so must factor sale-induced returns into their calculation as a cost of doing business.

 

Anyway I have a lasting wariness of musicstore after the prepackaged bankruptcy they underwent as DV247 for the usual screwing-people-over reasons, part of which was about shedding staff cheaply and closing their physical shops where you could go and actually try things with salespeople who were generally real musicians, gear nerds and helpful.

[Al Krow]

9 minutes ago, LawrenceH said:

All seems part and parcel of having a sale to me. They know the rules re distance selling and so must factor sale-induced returns into their calculation as a cost of doing business.

 

Anyway I have a lasting wariness of musicstore after the prepackaged bankruptcy they underwent as DV247 for the usual screwing-people-over reasons, part of which was about shedding staff cheaply and closing their physical shops where you could go and actually try things with salespeople who were generally real musicians, gear nerds and helpful.

 

Yes, I do miss being able to pop into DV247 in Romford - was an excellent store.

[Kev]

19 hours ago, LawrenceH said:

All seems part and parcel of having a sale to me. They know the rules re distance selling and so must factor sale-induced returns into their calculation as a cost of doing business.

 

Anyway I have a lasting wariness of musicstore after the prepackaged bankruptcy they underwent as DV247 for the usual screwing-people-over reasons, part of which was about shedding staff cheaply and closing their physical shops where you could go and actually try things with salespeople who were generally real musicians, gear nerds and helpful.

 

Oh absolutely.  Most stores tend to protect themselves by not covering return postage or not refunding postage paid, which is fairly standard unless its faulty goods, but its interesting the likes of Bax (I think?) make a big deal of offering a free "trial" period and cover all postage costs.  I feel there must be a hidden fair usage policy, as otherwise people could run riot with it. 

[Al Krow]

1 hour ago, Kev said:

 

Oh absolutely.  Most stores tend to protect themselves by not covering return postage or not refunding postage paid, which is fairly standard unless its faulty goods, but its interesting the likes of Bax (I think?) make a big deal of offering a free "trial" period and cover all postage costs.  I feel there must be a hidden fair usage policy, as otherwise people could run riot with it. 

 

And fwiw Kev, I totally agree with you about not taking the piss as a starting point.

 

Plenty of users adopt a buy and return approach with online purchases, because they have to as it's the only way to try things out absent physical stores these days. Online retailers build in the cost of such returns as part of their business model as the quid pro quo for not having the cost of physical stores and staff, whilst having the advantage of selling goods at similar margins to retailers with physical stores and staff.

 

So whilst my (and, trust me, it was polite) request for Musicstore to consider applying a promo related discount directly as part of their current promotion might be something you would hate as a customer sales rep, I'm sure their staff are more than capable!

[SumOne]

3 hours ago, Kev said:

 

Oh absolutely.  Most stores tend to protect themselves by not covering return postage or not refunding postage paid, which is fairly standard unless its faulty goods, but its interesting the likes of Bax (I think?) make a big deal of offering a free "trial" period and cover all postage costs.  I feel there must be a hidden fair usage policy, as otherwise people could run riot with it. 

 

In a way, I'm all for people running riot with it (not that I think Al is).

 

These online only stores have put traditional stores out of business, accepting returns is part of their cost of doing business. 

 

I went to the Roland (Boss) store at Denmark Street and they would not price match their online Roland store Amazon price. I was there in the shop ready to buy but it saved me £15 to get it via Roland on Amazon - next day delivery and 30 days free returns that the shop doesn't offer. It made no sense to not buy it from Amazon (unless I really needed it there and then instead of next day).

 

I feel of the government doesn't act then all sorts of shops will close. One partial way of balancing things is to not feel guilty about using your legal right for online purchase returns.

 

(I think the business model of that Roland store is to be a big Roland advert though, not necessarily to be profitable as a stand-alone shop)

Edited Monday at 14:56 by SumOne

[Woodinblack]

1 hour ago, SumOne said:

These online only stores have put traditional stores out of business, accepting returns is part of their cost of doing business. 

 

Absolutely - if you buy online you get a lot of protections that you don't have in a shop, regardless of price. 

[Al Krow]

I received a very polite and supportive email from dv247 / MusicStore Customer Services today stating that they unfortunately couldn't backdate the discount, but encouraged me to return the first purchase, whilst making a second purchase using the discount promo code. No fuss, no angst and nicely customer focussed. As I mentioned previously, I've no desire to mess them around and I'll take a view on whether to take up their return and repurchase suggestion or just suck-up the original purchase price.

 

Fwiw, their approach to returns has always been good and having had to make warranty claims previously on various bits of kit over the years, their warranty cover is one of the best I've come across.

[Kev]

I mean in fairness, this isn't Bass Direct or similar, this is a big international store and I doubt the staff are paid anywhere near enough to care less about costing the company money in situations like this, easier life for them keeping the customer happy 

 

Did I pick up on you buying the used MXR Bass Synth too?  I'd be very keen to hear a comparison between the two, largely from a sound quality and tracking perspective when it comes to the new comparable presets, when they arrive.

[Al Krow]

Hold on...are you saying Customer Services Depts get their staff to give the best customer service by not paying them properly? 😅

 

Maybe a while before I can give both a proper spin as the juicy FI v4.5 software is not due out until March and, besides, I also may be about to return my FI unopened (see thread above).

But hopefully at some point I can apply my polyphonic playing style (to quote @BigRedX's fabulous phrase) to both pedals and report back. Or maybe just try the MXR once and then move it on, which also seems to be quite fashionable these days. Either way @mattpbass is likely to get there before me with better synth technique and a more helpful comparison, I suspect!

[mattpbass]

Mine is due tomorrow and I still have the MXR to compare it to, although really it’s what the FI is like with the new update that I’m most interested in. But I’ll post some initial impressions when I’ve had a play.