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Check Your Hercules Stands

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Good news story in the end, we all make mistakes, if you put them right then you are a company I want to deal with. I read this through because I'd recommended Hercules stands to a band member just a couple of days ago. 

I wonder if Fiat will send me a new car if I complain about their soft touch car handles disintegrating on my 15 year old Multipla?

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Very quick reply from Strings And Things requesting pics and details, including my shipping address.

Fingers crossed.

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49 minutes ago, Muzz said:

Very quick reply from Strings And Things requesting pics and details, including my shipping address.

Fingers crossed.

Yep. Was the same email to me yesterday by the sounds of it. 👍🏻

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A brand new stand turned up in the post this morning - the design of the grip that had failed has changed, so there was clearly a design issue. Nevertheless, exemplary customer service from Hercules/Stringsandthings... 👍

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My replacement turned up Wednesday. I only emailed them Sunday! 

+1 on the exemplary customer service 👍🏻

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9 minutes ago, Muzz said:

A brand new stand turned up in the post this morning - the design of the grip that had failed has changed, so there was clearly a design issue. Nevertheless, exemplary customer service from Hercules/Stringsandthings... 👍

That's interesting. The replacement stands I got had exactly the same design of grip, just made out of plastic that (hopefully) won't go sticky.

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3 minutes ago, BigRedX said:

That's interesting. The replacement stands I got had exactly the same design of grip, just made out of plastic that (hopefully) won't go sticky.

The one I bought looks the same, but has hard plastic without a soft-touch coating.

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Just now, Stub Mandrel said:

The one I bought looks the same, but has hard plastic without a soft-touch coating.

I don't know where this "soft-touch coating" has come from. The ones that I had that went sticky looked and felt exactly the same as their replacements until the plastic started to go sticky.

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2 hours ago, BigRedX said:

I don't know where this "soft-touch coating" has come from. The ones that I had that went sticky looked and felt exactly the same as their replacements until the plastic started to go sticky.

A few people mentioned cleaning off a sticky coating with isopropanol.

I've had a few things with a 'soft touch coating' (e.g. a gps and a mini-speaker, amongst other things) that went the same way with age, so I assumed this was what they meant.

http://wiki.diyfaq.org.uk/index.php/Soft_Touch_Removal

 

Edited by Stub Mandrel

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2 minutes ago, RossHetherington said:

Just checked mine this morning and it has the sticky feeling but the plastic doesn't look degraded. I never fold mine down so it should be fine. 

If they remain sticky or get worse try this...

...if that doesn’t solve it, or you don’t want to do as the video suggests then do contact Hercules, they usually replace them.

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On 21/09/2019 at 18:55, Frank Blank said:

If they remain sticky or get worse try this...

...if that doesn’t solve it, or you don’t want to do as the video suggests then do contact Hercules, they usually replace them.

I contacted Hercules to try and get a replacement clip and they sent a replacement stand. Very good service.

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