Roland Rock Posted October 18, 2013 Share Posted October 18, 2013 ... and as if by magic, it has been dispatched with a tracking number, the very day I asked for the refund! I got another apology and a small refund. Quote Link to comment Share on other sites More sharing options...
woodyratm Posted October 18, 2013 Author Share Posted October 18, 2013 [quote name='Roland Rock' timestamp='1382088668' post='2247660'] ... and as if by magic, it has been dispatched with a tracking number, the very day I asked for the refund! I got another apology and a small refund. [/quote] Yay! With any luck mines will be shortly then since it was just after you. Quote Link to comment Share on other sites More sharing options...
Roland Rock Posted October 18, 2013 Share Posted October 18, 2013 [quote name='woodyratm' timestamp='1382089465' post='2247681'] Yay! With any luck mines will be shortly then since it was just after you. [/quote] He told me he hasn't started building yours yet.... ;-) Quote Link to comment Share on other sites More sharing options...
pierreganseman Posted October 18, 2013 Share Posted October 18, 2013 (edited) That's how it goes with custom builders.... I think in the end , most of them don't care, and have a whole catalog of bulls***t excuses ready to be used. In the end that's how it is. Brands that provide great service : Fodera , Alembic, mike lull....... and a few more... sadly the list is short ;-) Edited October 18, 2013 by pierreganseman Quote Link to comment Share on other sites More sharing options...
woodyratm Posted October 25, 2013 Author Share Posted October 25, 2013 Okay to update - I was told the units would have been shipped in a week on the 11th, I gave till today for that to happen. No updates, no shipping notice, nothing. I've asked for my money back since it doesn't appear as though I'll get them this millennium... As much I love the stuff they build; I can't recommend anyone to them now. Sorry [u][b]Iron Ether[/b][/u] - this wait for 3 pedals is appalling, lying about pedals being shipped when they're not is also utterly mental. Quote Link to comment Share on other sites More sharing options...
pierreganseman Posted October 25, 2013 Share Posted October 25, 2013 Just get your money back and go your way ... ;-) Quote Link to comment Share on other sites More sharing options...
woodyratm Posted October 25, 2013 Author Share Posted October 25, 2013 [quote name='pierreganseman' timestamp='1382696263' post='2255493'] Just get your money back and go your way ... ;-) [/quote] Still waiting to hear back about it. No word as yet. Quote Link to comment Share on other sites More sharing options...
skej21 Posted October 25, 2013 Share Posted October 25, 2013 Wow. If they can't even manage the return of your money, that's very poor! Quote Link to comment Share on other sites More sharing options...
woodyratm Posted October 25, 2013 Author Share Posted October 25, 2013 [quote name='skej21' timestamp='1382712623' post='2255817'] Wow. If they can't even manage the return of your money, that's very poor! [/quote] Yep - I've no idea whats happened with them. Ordered stuff in the past, quick build times, fast shipping. Honest comms. But now.... um not so much! Not really sure what else I can do to get my money back now.... They were paid via paypal using credit card in Aug. Quote Link to comment Share on other sites More sharing options...
artisan Posted October 25, 2013 Share Posted October 25, 2013 Get in touch with Paypal you may be able to claim your money back through them. If you had paid direct with you credit card the card issuer would credit you themselves but since the card went through Paypal that won't be an option now. I had a similar experience through ebay a couple of years ago & Paypal eventually refunded me. Quote Link to comment Share on other sites More sharing options...
Skol303 Posted October 25, 2013 Share Posted October 25, 2013 I'm always happy to wait for stuff providing good, honest communication is maintained. Some people fall into the bad habit of over-promising rather than being realistic about turnaround times - we encounter this occasionally with suppliers at work. It's usually well intentioned, but it's not good practice. I'd recommend a firm yet friendly chat to agree a realistic delivery time before requesting a refund. But obviously it's your call! Quote Link to comment Share on other sites More sharing options...
Ruck Posted October 26, 2013 Share Posted October 26, 2013 (edited) Still waiting for my Oxide. week 10 now when I was told 3-4 week wait same as you. Searching on Talkbass reveals Taylor is moving operations. Not sure if this is true. I am also experiencing the same total lack of comms, I was told it would be sent 14th and two weeks later no word of shipping number yet even after reminding him. Edited October 26, 2013 by Ruck Quote Link to comment Share on other sites More sharing options...
Ruck Posted October 26, 2013 Share Posted October 26, 2013 He also apparently has a massive backlog of Subterreana's with the noise bleed issue he has to repair. Again, not sure if this is true, just what I can gather from Talkbass. Still It would be nice of him to let us know what is actually happening himself. Quote Link to comment Share on other sites More sharing options...
Roland Rock Posted November 14, 2013 Share Posted November 14, 2013 Got mine today at last! Ordered 1st Aug, arrived today Quote Link to comment Share on other sites More sharing options...
Ruck Posted November 16, 2013 Share Posted November 16, 2013 Horaay! Quote Link to comment Share on other sites More sharing options...
Ruck Posted December 7, 2013 Share Posted December 7, 2013 My Oxide and SubT has just been shipped. They have updated the home page stating the website is temporary closed due to medical emergency. I hope whoever it concerns makes a full speedy recovery! Quote Link to comment Share on other sites More sharing options...
Roland Rock Posted December 9, 2013 Share Posted December 9, 2013 [quote name='Ruck' timestamp='1386441792' post='2300239'] My Oxide and SubT has just been shipped. They have updated the home page stating the website is temporary closed due to medical emergency. I hope whoever it concerns makes a full speedy recovery! [/quote] Wow, hope it's nothing too bad. Glad yours is on the way Quote Link to comment Share on other sites More sharing options...
Prime_BASS Posted December 9, 2013 Share Posted December 9, 2013 [quote name='woodyratm' timestamp='1382712950' post='2255825'] Yep - I've no idea whats happened with them. Ordered stuff in the past, quick build times, fast shipping. Honest comms. But now.... um not so much! Not really sure what else I can do to get my money back now.... They were paid via paypal using credit card in Aug. [/quote] Got them yet? Or a refund? As by the sounds of it now you'll struggle to get either indefinitely. Quote Link to comment Share on other sites More sharing options...
woodyratm Posted December 9, 2013 Author Share Posted December 9, 2013 [quote name='Prime_BASS' timestamp='1386578151' post='2301570'] Got them yet? Or a refund? As by the sounds of it now you'll struggle to get either indefinitely. [/quote] Sadly got my money back. Can't say I'd ever suggest them now. Guys like Tom @ Cog are what I want from a pedal builder. Quote Link to comment Share on other sites More sharing options...
dmccombe7 Posted December 10, 2013 Share Posted December 10, 2013 At least you got your money back. By sound of it the medical issue was serious then ? Dave Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.