stingrayPete1977 Posted January 30, 2013 Share Posted January 30, 2013 Have you posted the picture over on the EBMM forum? that should move things along! Quote Link to comment Share on other sites More sharing options...
charic Posted January 30, 2013 Share Posted January 30, 2013 [quote name='NURZE' timestamp='1359498231' post='1955885'] [/quote] It looks like this was taken with a fish eye lense Quote Link to comment Share on other sites More sharing options...
NURZE Posted January 31, 2013 Author Share Posted January 31, 2013 Haha unfortunately that was NOT the case... Quote Link to comment Share on other sites More sharing options...
NURZE Posted February 4, 2013 Author Share Posted February 4, 2013 Got a reply back that came down to this: "cant tell you what happend > you can buy a new musicman neck if you return the original" VERY HELPFUL Quote Link to comment Share on other sites More sharing options...
stingrayPete1977 Posted February 4, 2013 Share Posted February 4, 2013 Thats a bit sh*t, have you posted on the musicman forum yet? even some kind of cost price or close to deal would be a start! Quote Link to comment Share on other sites More sharing options...
MrTaff Posted February 4, 2013 Share Posted February 4, 2013 Did they even tell you how much a new neck is? Quote Link to comment Share on other sites More sharing options...
NURZE Posted February 4, 2013 Author Share Posted February 4, 2013 The mail was three sentences long. No, they didn't say how much it was actually. It looked more than an auto reply than an actual mail... If that's CS at musicman... I'll sell both of my rays asap. And I mean that. Quote Link to comment Share on other sites More sharing options...
lettsguitars Posted February 4, 2013 Share Posted February 4, 2013 Any manufacturer should stand by the quality of their instruments new or used. This is a problem with the materials used in making this bass at the original stage. Unfortunately you selling your other mm's wouldn't affect them in any way. The only thing you can do is hassle them every day until you get taken seriously. I'm sure there must be trading standards that apply to your situation. Quote Link to comment Share on other sites More sharing options...
xilddx Posted February 4, 2013 Share Posted February 4, 2013 [quote name='charic' timestamp='1359566116' post='1956780'] It looks like this was taken with a fish eye lense [/quote] That is bizarre, I don't believe I have ever seen anything like it before. Awful support from EBMM too. Good luck with getting a replacement. Quote Link to comment Share on other sites More sharing options...
NURZE Posted February 4, 2013 Author Share Posted February 4, 2013 Thank you for the reply. Appreciate it... i'm just really disappointed. They were my fav bass company, but now they're failing me... Quote Link to comment Share on other sites More sharing options...
xilddx Posted February 4, 2013 Share Posted February 4, 2013 [quote name='NURZE' timestamp='1360002640' post='1963382'] Thank you for the reply. Appreciate it... i'm just really disappointed. They were my fav bass company, but now they're failing me... [/quote] I had a lovely Warwick, sold it, and bought and sold loads of basses in the space of a couple of years. I ended up going back to Warwick, they are brilliant in every way, and pretty much every bass feels the same, the QC and support is remarkable, something sadly lacking in so many manufacturers. Quote Link to comment Share on other sites More sharing options...
dlloyd Posted February 4, 2013 Share Posted February 4, 2013 Was this bought new or used? Quote Link to comment Share on other sites More sharing options...
stingrayPete1977 Posted February 4, 2013 Share Posted February 4, 2013 [quote name='silddx' timestamp='1360003003' post='1963393'] I had a lovely Warwick, sold it, and bought and sold loads of basses in the space of a couple of years. I ended up going back to Warwick, they are brilliant in every way, and pretty much every bass feels the same, the QC and support is remarkable, something sadly lacking in so many manufacturers. [/quote] Have you seen the near identicle warwick thread? Quote Link to comment Share on other sites More sharing options...
MrTaff Posted February 4, 2013 Share Posted February 4, 2013 Sounds like crap service from EBMM, not what you'd expect, rather puts me off buying the new fretless ray34 I've been wanting. Quote Link to comment Share on other sites More sharing options...
NURZE Posted February 4, 2013 Author Share Posted February 4, 2013 [quote name='dlloyd' timestamp='1360003204' post='1963400'] Was this bought new or used? [/quote] Used, but it was fine then. It started to "bend" in the last year. Impossible to fight, and there's nothing I could do ... Quote Link to comment Share on other sites More sharing options...
xilddx Posted February 4, 2013 Share Posted February 4, 2013 [quote name='stingrayPete1977' timestamp='1360003443' post='1963408'] Have you seen the near identicle warwick thread? [/quote] how did I know that was going to happen I haven't, have you a link? Quote Link to comment Share on other sites More sharing options...
dlloyd Posted February 4, 2013 Share Posted February 4, 2013 [quote name='NURZE' timestamp='1360004373' post='1963437'] Used, but it was fine then. It started to "bend" in the last year. Impossible to fight, and there's nothing I could do ... [/quote] Sorry to say it, but this isn't EBMM's problem. When it comes to buying new instruments, your contract is with the shop... his contract is with the international distributor... their contract is with the manufacturer. If a fault develops with a new instrument, you can claim from the shop you bought it under consumer protection laws. In the UK this would be the Sale of Goods Act 1979. If a fault develops within the first six years of ownership (and it's not damage caused by you), the shop you bought it from is obliged to put things right (repair, replacement or refund, case by case obviously). It doesn't sound like you're in the UK, but there are similar laws in the EU. If you buy second hand in a private sale, I'm afraid it's caveat emptor. I would personally take EBMM's offer to sell you a new neck. Just curious, what's the serial number? Quote Link to comment Share on other sites More sharing options...
dwh87 Posted February 4, 2013 Share Posted February 4, 2013 I would like to think this is going to have a fairly happy ending. Even though i loathe the near tyrannical way the company is sometimes portrayed i am in the market for a Sterling or Stingray so the outcome of this interests me. Hopefully i am not getting this too wrong but didn't somebody around here have some issues with Musicman last year? He was after a Stingray with certain specs and one had to be freshly made at EBMM HQ and sent over. The bass that turned up was an old neck and body just slapped together and was slightly used looking. The UK distribution blamed Musicman and vice versa. After calls and emails it was eventually sorted (i hope) It seems like everything i get the urge to buy one i see a story like this and it puts me off. Quote Link to comment Share on other sites More sharing options...
dlloyd Posted February 4, 2013 Share Posted February 4, 2013 Why would it put you off? It's a second hand instrument. Guess how much the manufacturer of my second hand car cared when it broke down... Quote Link to comment Share on other sites More sharing options...
3below Posted February 4, 2013 Share Posted February 4, 2013 This is very disappointing service. Very disappointing for you as well. Still EBMM must be satisfied because they stand by their products firmly. How much does a replacement neck for a serious (and weird) fault cost. How much do lost sales and reputations cost. Strike 2 on basses for me. First was R*kr for their attitude towards s/h copy sales. Second is EBMM since I have to take a big chance if I buy s/h, no support with a major fault. What a shame I am the sort of customer they needed - some disposable income. Quote Link to comment Share on other sites More sharing options...
mcnach Posted February 4, 2013 Share Posted February 4, 2013 A car is expected to break down at some point. Maintenance is required. The neck of a bass is never expected to bend sideways over time. That indicates a problem with the original materials. Quote Link to comment Share on other sites More sharing options...
mcnach Posted February 4, 2013 Share Posted February 4, 2013 [quote name='3below' timestamp='1360008264' post='1963542'] What a shame I am the sort of customer they needed - some disposable income. [/quote] If you buy second hand, no, you are not the customer they need, because you are not their customer... the sale was already made to someone else previously. But although I would not expect them to look after you with basic wear and tear, if a fault develops that suggests a problem in the manufacture, I would expect a serious company to take care of that. That is good for businesses, not having disgruntled users posting their bad experiences on internet. I'm very disappointed at this outcome. Quote Link to comment Share on other sites More sharing options...
stingrayPete1977 Posted February 4, 2013 Share Posted February 4, 2013 [quote name='silddx' timestamp='1360004447' post='1963439'] how did I know that was going to happen I haven't, have you a link? [/quote] To be fair this is bent the normal way but the outcome is the same http://basschat.co.uk/topic/197957-warwick-thumb-with-a-bent-neck/ Quote Link to comment Share on other sites More sharing options...
martthebass Posted February 4, 2013 Share Posted February 4, 2013 [quote name='dlloyd' timestamp='1360006635' post='1963495'] I would personally take EBMM's offer to sell you a new neck. [/quote] Personally, I'd fit it with a Status neck.....at least that won't go wonky. I think that MM's response is acceptable but it's just that some manufacturers do go a lot further to look after their customers even if they are 2nd owners. For example I had great support from Overwater on a used bass a few years back, it's things like this that make this MMs response in this case look wanting. Quote Link to comment Share on other sites More sharing options...
3below Posted February 4, 2013 Share Posted February 4, 2013 (edited) [quote name='mcnach' timestamp='1360008588' post='1963549'] If you buy second hand, no, you are not the customer they need, because you are not their customer... the sale was already made to someone else previously. [/quote] The s/h market is just as important. It is the same as cars and houses Poor residuals, low purchase rate, poor new market. In 41 years of bass playing I have never seen a neck like this. How much does a replacement neck cost EBMM? 30USD? I form my own judgement about companies and their support with what appears to be a faulty product from manufacture. I spend my money accordingly on new or s/h kit, it is about their attitude to customer service and product reputation. Edited February 4, 2013 by 3below Quote Link to comment Share on other sites More sharing options...
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