[quote name='EdwardHimself' post='835143' date='May 12 2010, 11:00 AM']Well you might not have had a problem, but just suppose you did have a problem and they basically don't offer you any help apart from a public forum for M-Audio users. Pretty pathetic if you've just spent hundreds of pounds on their equipment IMO.[/quote]
I have only had to deal with their customer service for minor things - regarding spare acoustic mats for my monitors - got them sent for free.....also contacted them about drivers for win7, when I thought about upgrading - they said they would let me know, and guess what, I received an e-mail from them a couple of weeks later to tell me that they were available on the site........
Ok, I have not had an issue with faulty equipment, so can't comment on that - but as I said, I have used their stuff for years, 2 different keyboards, 2 different soundcards and 2 different sets of monitors, upgrading as better equipment became available - and have not once had a problem. Their drivers and software seems to be really stable - even more so if you keep the PC free of non essential stuff(eg: a seperate machine for music and everything else on another).....So no, I can't see where the problem is.
You have obviously had a problem, and if you had received poor customer service, then you can only speak as you find......but, this is only your experience/opinion, and pointing it out to the OP is helpful - but to repeat that you are not happy with their customer service, does nothing to enhance the thread.
I have stated my reasons for reccomending them - let the OP make an informed decision, without cluttering up their thread with pointless additional posts on your experience.