i have a couple of stories about that place, i was new to playing bass and didn't really know much, I went in there for new strings, because my fingers were getting blistered and I wanted something a bit gentler on my hands, as well as something which was less jangly and had a more rounded, full tone. having explained this I was told to buy rotosounds (which are by far the harshest, jangliest strings out there), with "if it's good enough for rock stars, it's good enough for you mate" thrown in as a comment.
Another time I took my bass in for a set-up, and got it back in exactly the same condition, with the exception of a new battery. The action was blatantly too high, the intonation was all wrong, but they didn't touch it, the guy just said there was nothing much to fix. Again, I didn't know anything about how things should work back then, so I just accepted it, but looking back now it was pure bullsh!t.