I have used Howard/BassDoc for about 30 years and still do to this day. Never ever had a problem from running repairs, set ups right through to full builds. He has had many of my basses in that time, most fairly expensive fender type things and I have never had an issue. Sorry to hear anyone has, irrelevant of the sums of money involved, and I am sure things can be sorted directly without a public execution on here. Surprised its a General Discussion topic tbh.