Update: DHL decided that they will just return the item to thomann as they “cannot gain access to the property” which is bs as our front door is just a few steps from the public road and they have delivered to us several times before. So I immediately called CS, only to be passed around then got cut off. Tried online chat, told the agent that I will just pick it up from the depot as soon as I can, and was promised that it will be tagged as for collection and will be ready for me to collect. Drove 45 mins, and what do you know, it is on its way to Germany already.