Hi all,
How do people feel about returning a faulty effect box , stand or amp etc , and not getting a full refund ( incl postage ) ? This has just happened to me with Thomann .Received a Chorus Pedal , on opening the box on delivery , there were faulty mark`s on the aluminium case ( in the metal surface ) and a battery was installed and connected inside the unit .This led me to believe that the pedal was not new , so I immediately sent an email to them stating that I wanted a full refund due to the pedal being cosmetically faulty , and I believed , used , I have had a refund , but only for the price of the unit , excluding postage ! I am still arguing with them regarding the refund in FULL , Has anyone had the same experience ?
Pete