MikanHannille

Initial had a deal with Alberto, his Fender FSR for my Mike Lull. His Fender arrived safely but the courier messed up with the delivery for my Mike Lull. On the process of getting it back at the moment. But Alberto is a very patient man. Could not recommend him enough! Deal with confidence folks!

Well, here's the deal, I've talked to citizen's advise and told me that it's a breach of contract. So what I'm doing at the moment is paying for the fee just to get my bass back safely and then raise it further by sending an a letter saying what the citizen's advise said. What is really annoying is that when I phoned them just now asking what is happening with the fee being taken out of my card/paypal account is that they said that they already sent me an invoice on my paypal which is clearly a load of $"£&$"*($£&%$ as I am in front of the computer looking at my paypal account. The communication in this company is appauling and to flat out lie and said they already sent it to me.

Easily

Received an email on Friday saying that my parcel is now in Birmingham depot. Due to be returned to sender (me). But asking me another £20 for the return fee.

My first time using Interparcel for sending a bass to Italy. Booked on 3rd of March for collection on Monday 5th to be delivered by Friday 9th. After Friday the buyer won't be available to receive the bass. So just right in time. Monday came, no collection... phoned them up first thing in the morning. No apologies, but rebooked the collection for the same day. Was assured that the deilvery will still be Friday. Okay fair enough. It was then collected mid day. I phoned up again to reconfirm the delivery day. And now it's changed to Monday. I was starting to get grumpy at this point. I asked if I they could send the parcel back as it wasn't even an hour after they collected. They say they will update me as soon as they can. No news after one day. Next thing I know the bass is already on it's way to Italy. Told the buyer about this and he said he could cancel some plans to be able to receive it on Monday. I phoned Interparcel again to cancel my request of returning it to me since I can see it's already left UK. All is fine. Buyer received a message that the estimated delivery will be on Monday. That worked out well....... NOT! Upon looking at the tracking now it says return to sender. Now this is really annoying. Buyer cancelled plans to be able to receive it and then this happened. Ok, so now return to sender. Process going well, until the bass came back to UK. Last scan was 15th and it says it's in their depot. I just phoned Interparcel again for updates and they said the courier will take at least 5-7 working days to locate the bass. This is really embarassing for me as a seller and really annoying for the buyer. Any advise can you guys give for formal complaints? I must add that during all this debacle I only received one email update from them. I have been ringing them every day for updates. Worst case senario is I'm going to refund the buyer and I'm out one bass.

Oh no. I totally understand that some things can go wrong. But the fact that I’ve been told that the delivery will be the same as if as if it’s been collected yesterday but when double checking I’ve been told now that it’s Friday or Monday. Which screws everythig up for me. As the guy on the other end works abroad and will only be on his address on Friday. It’s just really annoying.

Well here it goes. It's been collected today and double checked with them as I need the bass delivered to the destination by Friday as nobody is going to be there after that day. Hence why I booked it to be collected by Monday but they failed. Phoned them and now they are saying that the estimated delivery would be Friday or Monday. It's just not good enough. I demanded it to be upgraded so it's guaranteed to be delivered by Friday but they said they can't do that. I then demanded for it to be cancelled and have a full refund. They've put me on hold for 40 minutes on the phone while they are trying to contact DPD trying to get my parcel back. What a load of rubbish this Interparcel thing. Not a good experience. I am beyond livid at the moment.

Just phoned them. They are collecting today. Let's so how it is.

Book DPD via Interparcel scheduled for collection today. No sign of anybody to collect the parcel! Is this normal?

Roasted swamp ash body, stained flamed maple top, roasted flamed maple neck and fingerboard. All passive Nordstrand MM + J blades. I want them as lightweight as possible!

Oh don't you worry. I ordered another one. So there will be more photos to come soon.

Bought my Allparts Licensed jazz bass neck. Prompt payment. All is good. Great guy to deal with!

I can say just give Lakland a try in a store near you. It's a really good platform for upgrading later down the line.

I must say the band is monstrous.