Boss UK customer support

[dudewheresmybass]

Morning all.

Been trying to source a spare part for a broken boss FV 500 H however it’s like trying to source unicorn poo.

As I bought it from a shop that no longer exists, I can’t register the product and therefore access an email address to talk to someone.

Their phone number has only a recorded message and no amount of trying has been able to source an email address to contact them directly.

I spoke to Andertons who were very helpful but unable to move this forward.

Is anyone able to help please? If I can’t get any help I will have to bin a large lump of metal - not something I’d look forward to doing.

Any help would be much appreciated

thank you.

Edited February 3, 2025 by dudewheresmybass

[Quatschmacher]

Sometimes contacting bigger companies via Facebook / FB messenger is more fruitful than other avenues.  

Edited February 3, 2025 by Quatschmacher

[JazzyJ]

I recently acquired a GX-100 and was able to register it via my Roland Boss backstage account. Select the 'bought secondhand' option and was able to access a support web page for part numbers and availability through dealer partnerships.

Hope that helps.

[franzbassist]

Try [email protected]

 

[Iheartreverb]

It would be worth creating a ticket with Roland directly,

 

https://www.roland.com/backstage/login
 

They might put you in touch with a retailer as a special order if they can’t sell to you directly, which I don’t think they can.

 

Also worth contacting retailers who have Roland employees on site, previously referred to as Roland Planet. I think both PMT and GuitarGuitar both do. 

Edited February 3, 2025 by Iheartreverb

[markbunney]

There’s also the Roland Boss shop near Tottenham Court Road station. I’ve been in there before and heard them talking to customers on the phone.

 

 

 

 

[songofthewind]

As suggested above, try this email address: [email protected]

 

The guy who replied to my particular enquiry was Huw Lloyd-Williams. Despite the email address he is in the UK.

 

Roland have a list of certified repairers, which is what Huw might direct you to: https://www.google.com/maps/d/viewer?hl=en&mid=1ufxdlNwWP6MtTncc3gCTcrqIUXA&ll=55.25912902791857%2C-0.2807196689598612&z=6

[Pea Turgh]

Pretty sure Roland still have a big place here in Swansea.  That name certainly sounds local!

[dudewheresmybass]

I've emailed the address provided further up. We'll see how that turns out.

Thanks for the tips chaps @songofthewind @lheartreverb

[dudewheresmybass]

Instant response - This email is not monitored 😩

[dudewheresmybass]

I've now managed to raise a ticket on the backstage area. I named it as a secondhand purchase, and mentioned on the ticket that it was new at purchase.

Let's see how this goes.......