KiOgon Posted November 3, 2016 Share Posted November 3, 2016 Recently I've been using my Polytune battery powered & making sure it's unplugged when not in use. Today I connected it up, brief flash of lights as normal, then just 4 red dots in a square. Then nothing! Checked the battery - flat 4.6 Volts! New battery fitted, same lights & square - nothing. New battery tested at 9.6V & reinserted - nothing. First thoughts were the battery clip wires, the clip looks good but the red & black disappear under the black internal cover. Looking at taking the cover off to investigate I find 1 of the 2 screws holding the cover on has not been fitted or tightened correctly, is left sticking up about 2 mm & must be cross threaded - too tight to do up or undo without risking snapping the screw off! I've no idea where the box & any paperwork is, does anybody know if there's a repair centre - any chance of getting it fixed under warranty?! Cheerz, John Quote Link to comment Share on other sites More sharing options...
ambient Posted November 3, 2016 Share Posted November 3, 2016 Email them ? Quote Link to comment Share on other sites More sharing options...
Thunderbird Posted November 3, 2016 Share Posted November 3, 2016 (edited) Hi John I think the approved repair place for all TC gear is REAL ELECTRONICS they are very helpful they fixed my TC amp and covered all the postage etc under warranty if you do not have the box quote them the serial number and they will help you out Edited November 3, 2016 by Thunderbird Quote Link to comment Share on other sites More sharing options...
KiOgon Posted November 4, 2016 Author Share Posted November 4, 2016 Thanks Paul, I'll give that a try Cheerz, John Quote Link to comment Share on other sites More sharing options...
BrunoBass Posted November 4, 2016 Share Posted November 4, 2016 Good luck, I sent several emails to TC's customer service division and never got a single response. Quote Link to comment Share on other sites More sharing options...
stingrayPete1977 Posted November 4, 2016 Share Posted November 4, 2016 Have you tried unplugging the instrument lead a few times? Mine does funny things when used on the battery, I find they eat batteries anyway so I almost always have it on mains. Quote Link to comment Share on other sites More sharing options...
tonyquipment Posted November 4, 2016 Share Posted November 4, 2016 Have u tried with a PSU instead of battery? If PSU route is returning the same then it could be the unit is buggered Quote Link to comment Share on other sites More sharing options...
KiOgon Posted November 5, 2016 Author Share Posted November 5, 2016 [quote name='stingrayPete1977' timestamp='1478276415' post='3168132'] Have you tried unplugging the instrument lead a few times? Mine does funny things when used on the battery, I find they eat batteries anyway so I almost always have it on mains. [/quote] [quote name='tonyquipment' timestamp='1478282860' post='3168219'] Have u tried with a PSU instead of battery? If PSU route is returning the same then it could be the unit is buggered [/quote] Yes! I found the box - July 2010 I bought it so not much hope of warranty The good news - yes rummaged around, found a PSU & hey presto it's as good as gold on mains adapter! Problem solved , sort of Cheerz, John Quote Link to comment Share on other sites More sharing options...
stingrayPete1977 Posted November 5, 2016 Share Posted November 5, 2016 Better than nothing then Quote Link to comment Share on other sites More sharing options...
dmccombe7 Posted November 6, 2016 Share Posted November 6, 2016 (edited) Would seem a bit odd that you are getting lights on with the battery connected but just not working. Can't see it being a bad battery cable connection and sounds like its more to do with the circuit board. Some units the power socket disconnects the battery supply and might be a bit of dirt on the power socket internal connections. Out of curiousity have you tried it with the battery again since using the power supply ? Dave Edited November 6, 2016 by dmccombe7 Quote Link to comment Share on other sites More sharing options...
KiOgon Posted November 6, 2016 Author Share Posted November 6, 2016 [quote name='dmccombe7' timestamp='1478419119' post='3168887'] Would seem a bit odd that you are getting lights on with the battery connected but just not working. Can't see it being a bad battery cable connection and sounds like its more to do with the circuit board. Some units the power socket disconnects the battery supply and might be a bit of dirt on the power socket internal connections. Out of curiousity have you tried it with the battery again since using the power supply ? Dave [/quote]When I was changing the battery IIRC the last time I tried it there were no lights, nothing, which made me feel that the more I moved the battery connector/lead the worse it became. No I haven't gone back to trying battery again, it's working now, I think I'll leave it alone! Cheerz. Quote Link to comment Share on other sites More sharing options...
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