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BassApprentice

Phil Jones Repair

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Hi all,

My Phil Jones Suitcase is not sounding quite right, as if one of the drivers is clipping or working too hard.

I have been in touch with Synergy Distribution in Birmingham who do repairs but it would have to be couriered there and back from Scotland and the Suitcase isn't exactly light.

Does anyone know of a Phil Jones repair centre closer to Scotland?

Cheers!

Edited by BassApprentice

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Just noticed this post. I know... I should log in more often but life gets in the way.

Am in a similar situation with my Breifcase which has started playing up after about ten years of utter reliability.

Did you find anyone closer? My local tech in Hamilton has identified possible strategies for repair but as the fault on mine is intermittent, there are no guarantees so it seems I'll be sending it down to Synergy. Certain fairly well known valve amp builders in Glasgow were worse than useless.

Cheers

Ed

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[quote name='EMG456' timestamp='1474540769' post='3138644']
Did you find anyone closer? My local tech in Hamilton has identified possible strategies for repair but as the fault on mine is intermittent, there are no guarantees so it seems I'll be sending it down to Synergy. Certain fairly well known valve amp builders in Glasgow were worse than useless.

Cheers

Ed
[/quote]

Sadly not Ed, my Suitcase is currently down with Synergy. Luckily my parents were driving down that way so it was dropped off. Not so sure how am I getting it back yet, I see an slightly expensive courier in order.

I did think about taking it to another amp tech nearer but since I feared it might be a blown or damaged driver I wanted to send it somewhere where they know their Phil Jones products

What is the issue with yours? If it helps from what I told them over the phone they said it could be something as simple as dried out capacitors although I haven't had this confirmed to me yet...

Cheers

Edited by BassApprentice

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My trusty Briefcase is going into "protection" mode - that is it shuts itself down. Could be power transistors, main board fault- any number of obscure things.

The tech I asked to fix it has been in touch with a guy from Phil Jones in the states but the outcome of that has not been satisfactory as far as I am concerned, leaving me with a list of possible fixes at may expense, none of which are guaranteed to be successful.

Alan at Synergy tells me that they will stand by the product and their guy knows the ins and outs of the amp so he wants to get it right for me. I see that as my best option so I'm going to send it down to them next week.

As electronics get more and more sophisticated and specialised, I suspect that this is what we will have to put up with for the future.

Keep me posted as to your outcome and I'll do likewise.

Cheers

Ed

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So...it appears I have damaged all 4 of the drivers [url="http://basschat.co.uk/index.php?&app=forums&module=extras&section=legends#"]:facepalm:[/url] Not really sure how but that's the case. Synergy are waiting on replacements to come in from the US.

Hopefully I get a fully functioning amp back soon and fingers crossed the repair bill doesn't make me :(

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Update on this: Amp has been down with Alan at Synergy in Birmingham. Faultless customer service. Alan is only charging me for the parts (at a very, very reasonable rate) and is covering the shipping back to me.

Best customer service I've had in a long time. If you ever have a fault with any Phil Jones, contact Synergy Distribution and I'm sure they'll help you out.

Excited to have my amp back to see how it sounds!

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Hi

I purchased a BG 400 from a well known on line supplier in 2017 .  An outstanding amp however after a number of months while gigging  ie used continuously on stage or rehearsal room it would start clipping / cutting out for a few seconds  . Both channels with limiter on and limiter off . With and without the C8 extension cab . Electrical power , leads etc all normal .  I sent it back under guarantee . They service partner could not replicate the fault . I should add that the fault is not replicated 

I contacted my amp tech and he and was somewhat taken back that it is a known fault as highlighted by this reputable forum . The problems is the sophisticated Power supply unit which when heated through use triggers this glitch . Its a very straightforward fix by replacing the power control module in its entirety . 

 

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My Suitcase shuts down immediatley in turning it on. I e-mailed PJB and received a stony silence. Completely the opposite of when you’re enquiring about buying their product 🙄.

Looks like I’ll have to get in contact with Synergy.

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6 hours ago, ambient said:

I had fantastic service from Alan at Synergy last year when my PJB Double 4 broke down.

I’m sure I could probably find it, but could you message me the e-mail and/or contact number if you have it please?

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Phil jones has appointed a new didtributor Selectron which is a shame. I had great service from Alan at Synergy

 

 

 

 

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Im not sure how the land lies. You probably bought your suitcase through Synergy so see what they say.

 

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1 hour ago, bumnote said:

Im not sure how the land lies. You probably bought your suitcase through Synergy so see what they say.

 

Yes, I just found the box in the garage and it has Synergy as the distributor, so I’ll give them a try tomorrow.

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Good luck.

Ref your earlier post about response from Phil Jones themselves. When I bought my M500 and 8b a few years ago, I got some great advice from PJB most of it from the man himself. Recently I wanted to buy a new amp and a couple of speakers so I emailed a number of times about queries on specs all of which went un answered.  I really like their stuff so I ordered blind. Hopefully all will work out ok.

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My PJB Suitcase is in at a local amp repairers. I had a reply from philjonespuresound and they have offered to assist the local repairer in any way they can with schematics etc.

Mine is a Series 2 apparently and having one go wrong is uncommon. I shall await a call from the local tech and report back.

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I’ve heard back from Essex Amp Repairs and they have diagnosed the fault as a couple of defective capacitors in the power stage. Replacement parts are arriving imminently and I should have the whole thing back fairly soon. Fingers crossed.

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UPDATE: I have just collected my amp from Electronic Music Services (see below for details). The two capacitors at fault were mahoosive. Probably the size of two 'C' cell batteries and of a really odd value apparently. 

EMS tried sourcing replacements through Selectron and were basically ignored. They then imported them from the USA, hence the delay in the repair..

EMS did a service on my old Trace Elliot V8 before I sold it and they have excelled themselves again with my PJB.

They will accept shipped items to repair, but if you don't live in Essex you obviously have to balance that against the the total cost of shipping there and back plus the repair. My repair bill was £96 all in, but I drove it down there.

Electronic Music Services,
Rear of Prittlewell House, 30, East Street,
Southend-on-Sea, Essex, SS2 6LH.
(01702) 613172

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