looreek Posted March 23, 2011 Share Posted March 23, 2011 (edited) [b][size=3]hi, I'm french and I send this message to The_bass centre members or every people who will read this post. I'm waiting since one month my bass head amp ordered on 21st february. I send message and no answer, I call them and the phone is busy all the time. I'm in doubts with the sérious of this store, so.... I will send another post later to tell you the continuation of the story.[/size][/b] Edited March 23, 2011 by looreek Link to comment Share on other sites More sharing options...
farmer61 Posted March 23, 2011 Share Posted March 23, 2011 (edited) [quote name='looreek' post='1173207' date='Mar 23 2011, 12:52 PM'][b][size=3]hi, I'm french and I send this message to The_bass centre members or every people who will read this post. I'm waiting since one month my bass head amp ordered on 21st february. I send message and no answer, I call them and the phone is busy all the time. I'm in doubts with the sérious of this store, so.... I will send another post later to tell you the continuation of the story.[/size][/b] [/quote] What email address and what telephone number are you using? Edited March 23, 2011 by farmer61 Link to comment Share on other sites More sharing options...
tomb Posted March 23, 2011 Share Posted March 23, 2011 i read here that someone else had problems with the bass center. im just glad i didnt do business with them Link to comment Share on other sites More sharing options...
looreek Posted March 23, 2011 Author Share Posted March 23, 2011 Hi, I use the phone number that is on our website so : 020 7357 7704 and for the mail I use the : [email protected] thanks for read and answer !! Link to comment Share on other sites More sharing options...
leonshelley01 Posted March 23, 2011 Share Posted March 23, 2011 (edited) I have twice bought items from the Bass Centre, and both times I have had to wait 4-6 weeks for them. Both had shown as "in stock" on their website. When you try to call them to chase information, their attitude and response is terrible. They make British Gas look like paragons of virtue! Needless to say, I will not be bying from them again. Edited March 23, 2011 by leonshelley01 Link to comment Share on other sites More sharing options...
SteveK Posted March 23, 2011 Share Posted March 23, 2011 (edited) I've had a few dealings with the Bass Centre over the years, both as a store and more recently on line. I've never really had a problem with them or getting to speak to someone. If the amp was in stock then a month does seem a little long to wait. Barry, the owner, is a good guy. However, if no one is answering the phone, then I too would be a little concerned. Hope you get it sorted. EDIT: If your awaiting delivery in France, then obviously this will take a little longer. I've known a simple letter take 5 or 6 weeks. Edited March 23, 2011 by SteveK Link to comment Share on other sites More sharing options...
danhkr Posted March 23, 2011 Share Posted March 23, 2011 [quote name='leonshelley01' post='1173240' date='Mar 23 2011, 01:21 PM']I have twice bought items from the Bass Centre, and both times I have had to wait 4-6 weeks for them. Both had shown as "in stock" on their website. When you try to call them to chase information, their attitude and response is terrible. They make British Gas look like paragons of virtue! Needless to say, I will not be bying from them again.[/quote] I'm always prepared to give places the benefit of the doubt because for every person that complains there could well be hundreds of happy customers, but it's a bit naughty having stuff as 'in stock' on the website when it isn't. Link to comment Share on other sites More sharing options...
thodrik Posted March 23, 2011 Share Posted March 23, 2011 I have ordered three items from the Bass Centre and deliver has ranged from 3 days to four months, with all items being considered as 'in stock' when I ordered them. That said they did phone me regarding delays and they did eventually get everything to me in working order. They are not perfect, but I really don't think they are in the business of ripping people off. I just don't think that the website is always accurate in terms of stock. Link to comment Share on other sites More sharing options...
looreek Posted March 25, 2011 Author Share Posted March 25, 2011 Hi I 'm not able to close this topic, if moderator can do that it will be cool thnaks Link to comment Share on other sites More sharing options...
chris_b Posted March 25, 2011 Share Posted March 25, 2011 [quote name='thodrik' post='1173463' date='Mar 23 2011, 04:07 PM']....They are not perfect, but I really don't think they are in the business of ripping people off. I just don't think that the website is always accurate in terms of stock....[/quote] When they had their last shop (the one after Wapping) they were getting a lot of bad reports about poor customer care and bad attitude. I believe they messed one of our Chatters about so much he had to threaten legal action to get his money after they sold a bass for him! With so many "good" companies out there I wouldn't give any company that isn't equally as "good" any benefit of the doubt. Flaky websites and poor delivery times are not good indicators in my book. Link to comment Share on other sites More sharing options...
cetera Posted March 25, 2011 Share Posted March 25, 2011 (edited) I loved them when they were in Wapping, but since they went to Liverpool St (and then Internet-only) I've seen too many of my friends have bad experiences with them. I, for one, will never use them again.... Edited March 25, 2011 by cetera Link to comment Share on other sites More sharing options...
Fat Rich Posted March 25, 2011 Share Posted March 25, 2011 Took months to get a refund for something supposedly in stock on their website when it turned out they could no longer get it in. Friendly and apologetic but ultimately a bit rubbish. Link to comment Share on other sites More sharing options...
HeavyJay Posted March 25, 2011 Share Posted March 25, 2011 I had a semi bad experience with them, I ordered a combo and a cab from them that were supposedly in stock took about 5 or 6 months to come. Apparently they were waiting for a delivery from the continent etc and it was their fault but it was still a pain. They were very nice about it but not terribly helpful. Link to comment Share on other sites More sharing options...
Kiwi Posted March 25, 2011 Share Posted March 25, 2011 The OP has asked for this topic to be closed as he's resolved the situation with the Bass Centre. Link to comment Share on other sites More sharing options...
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