[quote name='Pete Academy' post='794888' date='Apr 3 2010, 10:37 AM']A woman and her daughter came into the shop a couple of days ago to buy an acoustic guitar. To cut a long story short, I knocked down the price of the guitar from £380 to £250 to match her budget (we had a special deal from the supplier), knocked £10 off a case, and threw in strap, lead and picks for free.
She asked if I would put new strings on, as the guitar had been played by the general public. I did this for her.
I got an email today saying she wasn't happy with the sound, as it was now 'clangy' and didn't sound like it did with the original strings. She also said she had found out that the original strings were D'Addario and demanded I re-fit those strings instead of the Rotosound I used.
I politely informed her that any new strings would probably sound 'clangy' compared to the previous ones fitted, and that as I had already given her a massive discount and thrown in freebies, I could not give her another set of free strings.
I'm waiting to hear from her. She probably won't be happy.
Some days you just can't win.[/quote]
Some people are never happy. Things like that really get on my nerves! Especially after you gave her such a good deal.