Well despite having used them for years without problems, Bass Direct just lost me as a customer for good, as having bought from them earlier this week I have no item and no response to several emails. Having just looked at the new site (new site, new set of problems), the item in question doesn't even show as something they stock despite having shown as in stock Monday evening on what I guess is the old site. I don't mind delays, I don't mind errors, I don't even mind when something is faulty, but I don't tolerate a business ignoring emails when they are holding close to £1500 of my cash 😡